Legal Admin Specialist - German Speaker

We are inviting applications for a CS Legal Admin Specialist to join the Customer Service Legal Team at Ryanair.

The purpose of this position is to support Ryanair's Customer Service Legal team in the in-house management of legal claims from start to completion. The successful candidate will be hard working, energetic, self-motivated with a natural ability for problem solving.

The role

At Ryanair, our significant growth has led to more support and advice being sought from our Customer Service Legal team.

We are currently recruiting for enthusiastic CS Legal Admin Specialist to support the management, coordination and processing of legal claims by our in-house CS Legal team across several jurisdictions, primarily in German-speaking markets.

This is a great opportunity to be part of a busy Customer Service Legal team at Europe's number one airline, be involved in strategic decision-making, and gain significant exposure to both internal and external senior stakeholders and a real breadth of legal experience in a multicultural environment.

This position will be based in our office in Warsaw with the possibility of a hybrid work model.

Responsibilities

• Supporting the Customer Service Legal team in handling legal cases
• Gathering evidence and preparing legal files
• Helping with the management of the case load to assist our internal and external legal teams in handling cases from start to finish
• Responding to written legal correspondence in line with the Customer Service Department's service levels and procedures
• Understanding and interpreting legal claims and court correspondence, processing payments
• Working to tight deadlines in a dynamic environment
• Liaising with Lawyers, Courts and Legal Bodies on a regular basis
• Reporting and communicating to management any problems which arise as well as solutions to overcome them
• Providing regular support to our Customer Service Legal team on EU261 legislation, case law and any other consumer law matters, keep records, databases and systems up-to-date, and ensure the timely payment of legal claims
• Occasional ad hoc duties will be required to support the team

Requirements

• Previous experience in a similar Legal or Customer Service role would be an advantage
• Fluency in German (spoken and written) and good command of in English. Other European languages would be highly regarded
• Good knowledge of Microsoft Office suite
• Excellent organizational, written and verbal communication skills
• Must have a flexible approach and ability to remain diplomatic and tactful whilst working under pressure
• Energetic and enthusiastic individual looking to thrive and progress in an expanding company and CS Legal team
• Ability to work independently and as part of a larger team
• Detail orientated; ability to effectively complete large volume of work quickly

Benefits

This is a great opportunity to be part of a busy Customer Service Legal team at Europe's number one airline, be involved in strategic decision-making, and gain significant exposure to both internal and external senior stakeholders and a real breadth of legal experience in a multicultural environment.