Lodging Partner Associate (German and English)

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

Lodging Partner Associate (German & English)

Join a collaborative, multinational team supporting Expedia Group's lodging partners across the EMEA region. As a Lodging Partner Associate for the German-speaking region, you'll play a key role in delivering premium service through thoughtful and high-impact interactions in both German and English. You'll focus on meaningful back-office and receiving phone callsand proactive problem-solving that adds real value, within a supportive team that values continuous learning, with extensive training and coaching to help you find success in your role and grow your career. Based in our modern offices in Prague's vibrant Karlin district, this partnership-driven role offers real opportunities for career development within a global travel tech leader.

In this role, you will:

• Support our Hotel partners
• Work involves advanced and more complex support tasks
• Deliver efficient, high-quality support to lodging partners via voice and email always aiming to minimise customer effort.
• Analyse data to quickly diagnose and resolve complex issues, ensuring timely and effective solutions.
• Take a proactive approach to customer interactions, ensuring thorough resolution and building trust for future engagements.
• Communicate with professionalism, empathy and clarity
• Collaborate cross-functionally with internal teams to escalate and resolve issues that impact partner satisfaction.
• Juggle multiple priorities with precision, consistently meeting deadlines in a fast-paced environment.
• Identify and suggest process improvements that enhance both customer satisfaction and operational efficiency.

Experience and qualifications:

• German: Full proficiency
• English: Very strong communication skills, both written and spoken
• Strong knowledge of Excel
• Basic understanding of SQL (nice to have, not mandatory)
• Combination of Call Center responsibilities and Back Office tasks
• Support for Hotel Partners
• 6-12 months of customer service experience, ideally from a fast-paced, customer-centric environment.
• Fluent in both German and English, with excellent written and verbal communication skills in both languages.
• Confident using customer care management tools and Microsoft Office programs to stay organized and efficient.
• You have a problem-solving mindset, and you handle challenging situations with professionalism, empathy, and tact.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.