Major Incident Manager with German

Who we are.

We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.

Together we create reliable and responsive digital foundations for the world's businesses, institutions, and communities.

With a 10 year history in Romania and over 2200 employees, Atos has a presence in 3 of the largest cities in Romania: Bucharest, Brasov and Timisoara. Our Global Delivery Center in Romania offers cutting-edge, best in class, end-to-end IT services for more than 300 clients located around the world.

Learn more on Advancing what matters

We are looking for a Major Incident Manager to join our global team.

Job in a nutshell: As an Incident Manager, you'll be the frontline defender against critical incidents, leading global teams to swift resolutions. You'll communicate clearly with stakeholders at all levels, manage multiple tasks under pressure, and ensure our clients' digital worlds keep turning smoothly. Your expertise will directly contribute to our mission of creating secure and efficient information spaces for organizations worldwide.

What will you be doing:

• Oversee critical incident resolution in complex environments, engaging global support teams
• Lead virtual technical teams, driving troubleshooting and recovery with authority
• Create clear, accurate communication during incidents, including to senior management
• Verify incident severity and execute appropriate management processes
• Coordinate service restoration with technical experts and service managers
• Manage the MIM Hotline Duty, rotating with your team to provide 24/7 coverage
• Update and maintain customer information sheets for handling major incidents

Requirements:

• Fluency in German and English
• Excellent communication skills, both written and oral
• Detailed knowledge of Incident Management processes and ITIL best practices
• Experience in a customer service environment
• Competence with Microsoft Office and ServiceNow
• Ability to work in a fast-paced, ever-changing environment
• Willingness to work on shift/on-call patterns

Rewards and benefits:

• Join the ranks of digital transformation experts in groundbreaking projects, crafting the future of technology
• Wellbeing programs & work-life balance initiatives
• Opportunities for professional growth and career advancement
• Remote and hybrid working possibilities
• Benefits platform - culture, shopping, sport, etc.
• Continuous learning programs and online courses
• Possibility to participate in charity and eco initiatives
• Private medical
• Extra vacation for significant moments.

Join our phenomenal Incident Management team to orchestrate digital harmony together!

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

Choose your future. Choose Atos.

Learn more about us
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management - tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here