Mobile and Fixed Engineer 2nd Line with German

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a technically skilled professional to provide 2nd Line support for live telecommunications information systems used by Vodafone operating companies and joint ventures. This role focuses on ensuring the stability, performance, and continuous improvement of complex telecom applications and infrastructure, with a particular emphasis on the administration and maintenance of Cisco Unified Communications Manager and integrated third-party applications. The individual will work closely with internal teams and managed service partners to deliver high-quality solutions that meet agreed service levels.

What you'll do

• Deliver 2nd Line technical support for live telecom information systems across mobile and fixed networks.
• Analyse, develop, test, and modify software and hardware solutions to meet quality and response time requirements.
• Design, develop, and adapt customised software solutions within defined telecom frameworks.Identify and remediate software and hardware deficiencies of high complexity within operator networks.
• Configure, integrate, and optimise network software parameters in line with defined quality standards.
• Test software packages and applications in test environments and deploy validated solutions into production.
• Perform emergency remediation through software or hardware reconfiguration using telecom-specific methods.
• Investigate and resolve complex technical incidents escalated from 1st Line, COPS, and SAC teams, providing permanent remediation.
• Monitor and evaluate system performance, carrying out preventive checks to identify latent issues.
• Manage customer and 1st Line work orders through the ticketing system, including SLA monitoring and reporting, in collaboration with managed service partners.

Who you are

• Experienced with operating systems, databases, and telecom-specific applications (e.g. Microsoft systems, Linux, Cisco IOS, VMware ESXi, VMware vCenter).
• Familiar with network technologies and protocols such as SIP, H.323, TCP/IP, and SNMP.Bring 1-2 years of relevant experience in a technical telecom or IT support environment.
• Hold completed higher education, preferably in a technical discipline such as Electronics and Telecommunications, Automation, Computer Science, or similar.
• Willing to undergo a German security clearance (sabotage protection check).
• Demonstrate strong analytical, troubleshooting, and problem-solving skills, with a collaborative and service-oriented mindset.
• Proficient in written and spoken English
• German language nice to have

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Hybrid way of working: 2 days per week/ 8 per month
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education - we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

What skills you will learn

• Advanced troubleshooting and debugging techniques for high-availability telecom systems.
• Deeper expertise in Cisco Unified Communications Manager and integrated third-party applications.
• End-to-end incident and problem management in a large-scale, SLA-driven environment.
• Practical experience in preventive maintenance and performance optimisation of live networks.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.