Monitoring specialist with German

Challenge mastered.
#MakeITHappen

Did you know that A1 Bulgaria is working on international projects as well?

Our wide portfolio has long past the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers.

State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver the best-in-class products, services, and customer experience.

You'll know A1 Bulgaria is the right place for you if you are driven by:

• Opportunities to learn and build your career;
• Meaningful work in a stable and fast-paced company;
• Diversity of people, projects, and platforms;
• A supportive, fun, and inspiring place to work.

Would you like to join us?

We need a suitably qualified Monitoring specialist with German language skills to interact with customers and to contribute with expertise and ideas as part of our growing Services Operation Team, based in Sofia.

Your daily routine would include:

• Monitoring and controlling network and IT infrastructure parameters and availability;
• Providing network maintenance and changeing management coordination;
• Ensuring 24/7 supervision of the entrusted equipment and services;
• Register, diagnose, and hand over the events, occurring in the monitoring systems according to the responsible support units;
• Register major incidents with network or IT infrastructure services and mediate the support process to ensure minimal service downtime and/or customer impact;
• Communicating with different technical units within the company and external partners;
• Working in a dynamic environment;

We'll know you can make it if you have:

• Fluency in German - B2 level is a minimum;
• Previous NOC / SOC / IT support experience and/or technical (IT, Networking, Telecommunications, etc.) knowledge will be considered as an advantage;
• Logical thinking and desire to learn new skills and gain new competencies;
• Excellent communication and organizational skills, combined with the ability to work, both independently and in a team;
• Working level of English;
• Availability to work on shifts.

Our gratitude for the job done will be eternal, but we'll also offer you:

• Innovative technologies and platforms to "play" with;
• Modern working environment for your comfort;
• Friendly, ambitious, and motivated teammates to support each other;
• Thousands of online and in-person learning opportunities to grow;
• Challenging assignments and career development opportunities in multinational environment;
• Attractive remuneration package;
• Flexible working schedule and opportunity for home office;
• Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.

Not sure yet? See us in action in our A1 Blog.
Any questions? Contact Tanya Kostadinova
Sounds good? Apply now!

Deadline for application: 2 May, 2025

Only shortlisted candidates will be contacted.