O2C Customer Contact Management Senior Analyst - German Speaking

🌍 Join Us at Opella Consumer Healthcare

Role: O2C Order & Commercial Conditions Senior Analyst- Budapest - German Speaking
Location: Budapest, Hungary (Hybrid)
Entity: Opella Healthcare
Department: Customer Experience & Operations

At Opella Consumer Healthcare, we're building a healthier future by empowering people to take care of themselves. We're looking for a passionate and detail-oriented O2C Order & Commercial Conditions Analyst German Speaking to join our dynamic team in Budapest. If you thrive in a collaborative, fast-paced environment and want to make a real impact on customer satisfaction and operational excellence, we'd love to hear from you.

💼 About the Role

As an O2C Order & Commercial Conditions Analyst German Speaking you'll play a key role in ensuring seamless order processing and commercial condition management across Europe & MEA. You'll be part of a team that drives operational efficiency, supports product fulfilment, and contributes to a positive customer experience.
🔑 Key Responsibilities

Order Management Excellence - Capture, validate, and process customer orders in SAP, ensuring accuracy and compliance with business rules.

Issue Resolution - Troubleshoot technical issues across order entry and invoicing channels, resolving IDOC failures and coordinating with IT and other teams. Commercial Conditions Maintenance - Upload and manage commercial agreements and pricing conditions, ensuring alignment with policy and compliance standards.

Cross-Functional Collaboration - Partner with Sales, Trade, IT, and Finance to ensure timely updates and resolution of commercial and order-related issues. Continuous Improvement - Identify and implement process enhancements to improve efficiency and reduce exceptions.

Compliance & Controls - Ensure adherence to preventive controls and regulatory compliance in all commercial condition activities.

Customer-Centric Mindset - Deliver high-quality service with a focus on customer satisfaction and operational precision.
🎯 Key Requirements

Languages - Fluent in English and German (written and verbal).

Experience - 2-4 years in order processing, customer service, or contract management, ideally in the pharmaceutical or healthcare sector.

Technical Skills - Proficient in SAP (S4 Hana preferred), Microsoft Excel, and OCR tools (advantageous).

Analytical Thinking - Strong problem-solving and financial acumen with attention to detail.

Collaboration - Proven ability to work cross-functionally and resolve issues with internal stakeholders.

Adaptability - Comfortable with change, able to work under pressure, and committed to continuous learning.

Ownership & Leadership - Self-motivated, organized, and capable of leading by example to deliver results.

🌱 What Makes This Role Special

At Opella, we believe in diversity, equity, and inclusion. We welcome candidates from all backgrounds and experiences. You'll be part of a purpose-driven organization that values your voice, supports your growth, and celebrates your contributions.

We offer a hybrid working model, competitive benefits, and the opportunity to work on global projects that make a difference in people's lives.
🚀 Ready to Make an Impact?

Apply now and help us shape the future of self-care.

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