Order Management Associate with German

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Join our dynamic team at Wipro Romania, a global leader in IT services and consulting. Since establishing our presence in Romania in 2007, we have experienced significant growth and expansion, becoming a key player in the region. At Wipro, we are committed to innovation, excellence, and delivering top-tier solutions to our clients. We offer a collaborative and inclusive work environment, opportunities for professional growth, and all the premises of an enjoyable and satisfying job.

The Order Management Specialist role is an integral part of the Quote to Invoice process for our new client, a world-leading innovator and provider of imaging solutions. Our team is responsible for the maintenance of all system contracts throughout the life cycle of the deal, including contract changes, price indexing, prolongations and termination.

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Main responsibilities:

• Sales Order Entry & Processing
• Action Sales Orders by following step-by-step processes
• Respond to and resolve enquiries, complaints or requests via internal stakeholders, ensuring a high level of customer service is maintained
• Review each order for process and performance improvements
• Monitor the order process to identify and explore opportunities to improve processes and customer experience, and Ensure contracts are price indexed and/or extended in line with relevant Terms & Conditions

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Requirements:

• Fluency in English and German
• Good writing and comprehension skills in business context
• Good speaking skills on both English and German, the ability to comprehend and deliver a clear message to the customer over the phone
• Familiarity of MS office tools: outlook, excel
• Basic Understanding of Order to Cash/Sales Order Management process / Customer Fulfillment / Contract Management processes
• Knowledge in Oracle R12 ERP instance would be an advantage and preferable
• A clear focus on superior customer service and continuous business performance improvement
• Experience in analyzing performance metrics and managing proactively for continuous improvement
• Demonstrated capacity to apply statistical measures to workflows and performance monitoring
• Task and goal-orientated, with high energy levels and strong attention to detail
• Capable of prioritizing issues, and working with a sense of purpose and ownership
• Analytical, with strong problem-solving skills
• Thinking process - Be proactive, ask and perform work.

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Benefits:

• Attractive compensation package with a diverse set of social benefits (Monthly budget)
• Medical and Life Insurance
• Private pension plan
• Christmas Bonus
• Fruits, coffee and tea on the house
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment
• Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etc
• Child Birth Allowance
• Sport events sponsorship for employees
• Complex Reward & recognition scheme ( both non-monetary and monetary options): Winner Circle Points (WCP) & Long service award (LSA)
• Monthly subscription Bookster - the first modern library for companies in Romania
• Employee Referral Program with attractive incentive schemes
• Extra annual leave days depending on the total length of working experience at Wipro
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external training programs and certifications
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects
• Relocation package

Mandatory Skills: Contract/Setup Management- Level 1.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.