Order Management Specialist (Spare parts division) - German Speaker

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview:

You will be performing day-to-day Order Desk Spare Parts activities for the Global Supply Chain at Mitel. You will receive order and delivery related requests from customers, partners, service providers and internal stakeholders. You will be responsible for the correct and timely analysis, processing, resolution and routing of the tickets and cases resulting from the incoming requests, while adhering to existing guidelines and policies as well as by working together with internal peers and external stakeholders at Customers and Suppliers.

Responsibilities:

- Receiving customer and Mitel internal requests and issues related to orders and deliveries

- Reading and/or listening to problem descriptions, information needs, order change request, document and evidence requirements, while showing customer understanding and empathy as well as safeguarding the Mitel business interests and limiting its liabilities and risks;

- Collect all necessary information in the appropriate Supply Chain tools (e.g. SAP, order tracking tools, Logistic Service Provider portals) and/or with the appropriate stakeholders, according to guidelines and procedures;

- Interpreting and analyzing the available information and bringing that into the related ticket documentation;

- Creating, following-up and updating tickets in the ticket handling and workflow tool and assigning the correct priorities and categories;

- Guiding the requestors to the appropriate online self-help instruments where-ever relevant;

- Solving the category tickets within the agreed upon timelines and routing the Ticket and sufficiently documented to the appropriate teams/Stakeholders;

- Providing feedback, status and resolution information to the requestor and to the relevant stakeholders using the appropriate tools Processing transactions in SAP and performing administrative tasks.

Requirements:

- BS/BA or advanced (University) degree in Business Administration / Finance / Supply Chain or Language (English/German); may be substituted for working experience in the function (i.e. Internship) where applicable;

- 1-2 years experience in relevant field required;

- High English and German Language Skills;

- SAP (or similar ERP system),

- MS Office, understanding of Workflow and related systems and tools;

- Networking and Communication Skills with peers and Management;

- Customer Orientation (internal / external);

- Analytical Skills and demonstrates and applies comprehensive knowledge of field of specialization to the successful completion (or problem solving) of assignments;

- Quality oriented and well organized, team player, proactive and anticipative;

- Able to prioritize activities and identify and manage risks.

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.