Order Management Specialist with German

Job Description

Responsibilities:

• Manages the timely, accurate and compliant processing of sales orders for our company to wholesalers, distributors, retail chains, hospitals and physician offices
• Assures timely and useful updates on orders to the customers
• Collaborates - including messaging, reports, follow-up and more - with channel development and supply chain to manage through a variety of supply situations
• Coordinates trade activity for month, quarter and year-end activity to assure resources from a variety of areas are aligned to meet customer and business objectives
• SOP's & WI's updates including SOX controls
• Claims / issue resolution
• Credit / Debit note accuracy process check and release
• Enters and generates sales orders into the system
• Analyses new orders based on ad hoc requests
• Daily communication with customers including incoming calls, local business partners and all BSC functional teams
• Enter and generates returns and non-returns credit notes
• Proactively anticipate client needs and deliver excellent client service
• Work collaboratively to address client needs and solve client concerns
• Provide audit documentation as required and make sure the internal compliance policies are applied
• Develops reporting for Supply Chain, Channel Development, Finance stakeholders or others as needed

Requirements:

• Bachelor's Degree in Business Administration, Supply Chain or Finance, or relevant experience
• 2 years of experience in a finance or supply chain department of a multinational company is desire
• Order Management experience is desire
• Proficiency both in English and German (both spoken and written) is required
• Proficiency in French is nice to have
• Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
• Strong communication, interpersonal, and organization skills required
• Advanced PC skills (MS Excel, Word, PowerPoint) required
• Experience using SAP is advantage
• Abilitiy to visit our office in Prague on weekly basis willingness to travel to local markets sites periodically

Our Offer:

• Exciting work in a great team, global projects, international environment
• Opportunity to learn and grow professionally within the company globally
• Hybrid working model, flexible role pattern
• Pension and health insurance contributions
• Internal reward system plus referral program
• 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution
• Cafeteria for tax free benefits according to your choice (meal vouchers, Lítačka, sport, culture, health, travel, etc.), Multisport Card
• Vodafone, Raiffeisen Bank, Foodora, and other discount programs
• Up-to-date laptop and iPhone
• Parking in the garage for drivers or showers for bikers
• Competitive salary, incentive pay, and many more

Ready to take up the challenge? Apply now!
Know anybody who might be interested? Refer this job!

The date shown below is the earliest possible closing date for this posting. However, we sometimes extend the job posting period as needed, so please feel free to apply anytime you see the "Apply" button available. You may also reach out to the recruiter directly via https://www.linkedin.com/in/badumtss/

Required Skills:
Communication, Customer Service, Finance, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Order Management, Supply Chain

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:
Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:
Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:
11/9/2025
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.