Order to Delivery Representative (German)

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact-across industries, countries, and careers.

From engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work-on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

Responsibilities :

Join Lexmark's Global Business Services (GBS) and help deliver efficient, high-quality Order to Cash (O2C) services. As an Order To Delivery Representative, you'll manage customer requests from order to payment, ensuring smooth operations, timely deliveries, and excellent customer service. If you're committed to process improvement and cost-effective results, we want to hear from you.

Does this appeal to you? Become part of our team!

YOUR ACTIVITIES:

• Manages assigned customer accounts and ensures service meets Lexmark policies, legal, and compliance standards.
• Identifies and resolves issues through root-cause analysis, provides solutions, and ensures timely follow-up.
• Supports system/process improvements
• Creates reports
• Monitors and manages customer orders in SAP
• Handles customer master data updates and daily communication with customers and internal teams regarding orders, shipments, and requirements.
• Resolves backorders and builds strong relationships across teams
• Ensures achievement of KPIs.

EDUCATION AND EXPERIENCE

• University or college degree
• Fluent in English and in German
• Strong MS Office knowledge
• 1+ years of experience in order delivery
• Experience with SAP /Power BI / Business Objects or Project Management would be a plus

SKILLS

• Customer orientation
• Great Communication & interpersonal skills
• Problem-solving mindset
• Ability to learn quickly, and become expert in different system driven tasks and flows
• Proactive, open minded, result oriented
• Accurate, and able to deep dive into details

WHAT'S IN IT FOR YOU:

It's not our rapid growth that defines our success... - it's our people! With the determination to actively drive things forward and the passion to get personally involved. If you have these skills and commitment and you like our philosophy, apply today.

We are looking for innovative employees with a high level of initiative who want to contribute successfully - and enjoy their work!

We look forward to receiving your application!

How to Apply ?

Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now!

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