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Player Support Agent with German - Video Games
Erstellungsdatum 29.06.2021
- Provide superb Customer Support to players for game-related queries they may have.
- Use your investigator skills and troubleshoot players’ queries via a ticketing system. No phone calls taken!
- Collaborate with internal teams for project-related requests.
- Provide assistance to the developer by forwarding them important and key information from all the issues you handle with players.
- Become a master of the game that you are supporting.
- Fluency in German.
- Communicative English skills (fluency in English is a plus).
- Availability to work 5 days a week including weekend-days.
- Flexibility in terms of shifts.
- Interest in video games.
- Understanding of basic office applications.
- MS Office and Google suite knowledge would be a perk.
- High level of ethics both professionally and personally.
- Desirable:
- Experience in a Customer Service Representative role or similar position.
- Relocation support.
- Possibility to start immediately.
- Work on interesting projects.
- Benefits package - private medical care & MultiSport card.
- Free beverages & fresh fruits.
- Free parking spot.
- Friendly atmosphere.
- Chill-out zone with video games.
- Attractive referral program.
- Possibility to grow within the gaming industry.
- Company parties.
- The casual and fun work environment.
- Pleasant location in the business area “Green Park".*
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