Quality Assurance Specialist German C2 - English C2/1 - TUNIS

Free2move: Simplifying Mobility for All

Established in 2016, Free2move simplifies mobility experiences by offering a wide range of services to meet everyone's transportation needs.

With Free2move, you can rent a city car for your trip to Italy, locate the nearest charging station for your electric vehicle in Europe, reserve parking for your weekend in Paris... all with just a click on our web/mobile platform!

Born from the partnership between Stellantis Group and the startup TravelCar, Free2move has, in just 6 years , emerged as a leading player in revolutionizing mobility for travelers, thanks to its agility and pioneering spirit.

Now the go-to choice for over 6 million users , Free2move operates in over 170 countries across 5 continents , available in 30 languages and 26 currencies. We have earned the trust of 5,000 partners, offering hundreds of thousands of vehicles!

If you want to join a team of 750 experts and contribute to bold international projects, you're in the right place!

You'll thrive in our ultra-dynamic, innovative, internationally-focused structure, joining our talented teams, bursting with ideas and motivation, with diverse skills at the intersection of the digital ecosystem and the automotive industry, in full transformation.

JOIN US! It's exciting, you'll see!

Job Opportunity: Quality Assurance Specialist (Free2move Tunisia)

Your Responsibilities:

• Collaborate with the team to enhance the Quality Management system, ensuring internal and external quality targets are met in customer service.
• Contribute to developing new quality concepts and innovative ideas.
• Foster cross-departmental cooperation and engage with external service providers.
• Demonstrate commitment to optimizing processes for efficiency and effectiveness.
• Plan, coordinate, and conduct external audits.
• Act as the primary contact for our first-level support service provider in customer service, assisting with email and call handling.
• Supervise the operational control and monitoring of the service provider to achieve agreed-upon KPIs.
• Regularly analyze and assess data, deriving potential service improvement measures as needed.
• Lead projects within the customer service team.
• Prepare reports and presentations for management.

Required Skills:

• Degree in Business Administration, Communications, Tourism Management, or similar.
• Extensive professional experience in customer service/call center roles.
• Excellent communication skills with internal and external stakeholders.
• Native-level German and fluent English; additional languages like Spanish, French, or Dutch are advantageous.
• Strong social skills and customer-oriented mindset.
• Exceptional organizational skills and analytical thinking.
• Proficient in MS Office (especially PowerPoint, Excel, and Access).
• Experience establishing Quality Management systems and conducting audits.
• Interest in flexible mobility concepts.
• Openness to travel and possession of a valid driver's license (Class B).

What We Offer:

• Immediate start date.
• Attractive salary with performance bonuses.
• Mandatory on-site presence for the first two months, then hybrid work arrangements based on autonomy level and KPIs.
• 40-hour workweek (8 hours/day) with 2 rest days and flexible shifts.
• Work on Tunisian public holidays with double pay for days worked.
• Permanent contract with 20 days of annual leave.
• 4-week paid training

Working at Free2move means joining a tribe where a performance-driven culture blends with a great atmosphere. It also means:

• Startup spirit backed by a major Group
• Depending on your role, the possibility to work fully remote, hybrid, or at our various offices! ⛵
• The opportunity to revolutionize mobility practices with us!
• Comprehensive onboarding for a great start
• Ample opportunities for career growth
• Collaboration with diverse international teams
• Involvement in international projects to enrich your background!
• Daily meal vouchers of 5 dinars.
• Group insurance!
• Soccer matches for relaxation
• ...And the list goes on...

Psst...! Here's a tip :) Apply preferably in English

Department Care TN Locations Tunis Remote status Hybrid Remote Employment type Full-time