Reservations Coordinator German speaking (m/f/d)

To run a successful hotel, you certainly need guests. We here at Sircle Collection think it is essential that our guests' reservations are handled correctly and that their wishes and needs are fulfilled. Therefore, it is crucial to have a steady Reservations Coordinator to handle this great responsibility. The role of the Reservations Coordinator is not just limited to making reservations. You will have daily contact with guests and play a crucial role in creating potential sales leads. The reservations department is one of the most important and required departments within the company!

This is what you're going to do

In your role as Reservations Coordinator, you will be responsible for processing and booking individual reservations for our hotels in Germany and Austria. You will be mainly responsible for the coordination of one specific hotel and you assist with the other hotels. You ensure that all our guests' needs are met. Your mission is to communicate with guests, as well as the hotels, to achieve the highest possible revenue and provide an exceptional customer service experience. Our Headquarters is situated in the city centre of Amsterdam.

Together with:

• Manage and confirm individual hotel bookings throughout Germany and Austria, ensuring guest satisfaction.
• Proactively promote and upsell hotel services and amenities to enhance guest experience.
• Efficiently handle reservation modifications, special requests, and options, maintaining accuracy and timeliness.
• Serve as the primary point of contact for guest inquiries via phone and email.
• Execute financial duties like managing commissions and approve invoices.
• Conduct daily administrative tasks such as monitoring arrivals and coordinating with hotel front desks.
• Collaborate closely with hotel front desks to optimize revenue generation and elevate customer satisfaction.

This is why you are the best candidate

You are a passionate and enthusiastic person who loves to exceed a guest's wishes. You are a people person and want to make every request possible for a guest. It is also important that you have an eye for detail, think in solutions and have an analytical mindset. You're not afraid to work under time pressure. People describe you as detail-oriented and organized and last but not least, you like to work hard, but also play hard!

In combination with:

• You have at least 1 year experience within a reservations or customer service department, experience in hotel reservations is a big bonus
• Excellent communication skills in German and English
• Knowledge of different PMS systems is a big bonus

Our benefits and fun

• Primary working conditions (market conform)
• Personal and professional development opportunities
• Fixed rates for all Sircle Collection hotels
• A day off to celebrate your birthday
• One free night's stay at one of our amazing hotels every year
• 25% discount at the restaurants of The Entourage Group
• Paid moving day
• Free Bootcamp @ Sir Adam every week
• Monthly company drinks and frequent teambuilding events
• A great team & leading hotel company

Meet Melinda - Reservations Coordinator

Hi, my name is Melinda, I'm Hungarian, working for Sircle for 2 years. I've been living in Amsterdam for 17 years now and enjoying every thrilling moment of it. I'm well-known of my delicious Hungarian dishes and my outspoken personality. I grab every opportunity to travel, the wonders of nature never cease to impress me though I also love cultural city trips, due to my deep interest in the history of humanity. I'm responsible for my beloved Max Brown hotels in terms of every task connected to Reservations, including customer service and administration. I believe that hospitality is more than just checking hotel bookings coming in, it needs preparation as well as follow up which can be smoothly done by organizing the daily task in an optimal way. I love my job for giving me the opportunity to provide our guests with an outstanding vacation and being a bridge between the Front Office and the management is such a unique involvement for me that warms my heart every single day. I love my colleagues and dare to say I've never had such a great team before!

What we do and are proud of

With our shared passion for hospitality, our team creates one-of-a-kind hotels, restaurants, stores and spas in Europe's most inspiring neighborhoods. It's in our DNA to be creative, ambitious, surprising and to provide heartfelt service.

Our application procedure
Interested in this vacancy? Press the application button and send us your CV and motivation letter immediately! Our Recruiter will contact you within 5 days to let you know if we want to schedule a meeting.