Sales Manager, Mid-Market Sales, Google Customer Solutions (English, German)

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 11 years of business experience in advertising, marketing, consulting, media, business development, or advertising agencies.
• Experience building a book of business.
• Experience leading a business team.
• Experience in a people management role.
• Ability to communicate in English and German fluently in order to coach sellers internally and interact with customers externally.

Preferred qualifications:

• Experience with or coaching digital campaign management, particularly in Ads or competing products.
• Experience managing and inspiring high-performance business teams and in digital media.
• Experience in building relationships with internal and external executive-level stakeholders, particularly in an advertising or marketing context.
• Knowledge of the Swiss or Austrian marketing ecosystem.
• Ability to model and coach behaviors including executive-level engagement, effective questioning, and objection handling.
• Ability to own business team operations, including portfolio management, team building, Key Performance Indicators (KPI) measurement and execution.

About the job

Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

In this role, you will lead and coach account teams that use consultative business skills to understand our advertisers' needs and deliver measurable solutions that grow their businesses. You will also work with the business leadership team to set strategic objectives and run the day-to-day operations for the business.

GCS Business teams are trusted advisors and engaged sellers who maintain focus on customer success by bringing the best Google has to offer. On the Small Business Sales (SBS) team, you will lead, coach, and motivate the team to use consultative business skills to understand our advertiser's needs and deliver solutions. You will own relationships and partner directly with clients to deliver sustainable solutions. You will accelerate business growth and think strategically about the business segment while working cross-functionally with partner teams.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Lead the management, operations, training, coaching and support of a business team of account strategists to deliver on business growth, engagement, and customer satisfaction goals for a portfolio of customers.
• Work with the executive leaders to ensure collaboration between your team, partner sellers, and cross-functional teams, and align on Google-wide priorities.
• Cultivate customer relationships through key executive level meetings and speaking engagements.
• Guide and hold the team accountable for building and managing effective long-term plans with their customers.
• Define the future of deep customer interaction (e.g., automation, first-party data, customer lifetime value, DeepCRM analysis, online to offline, Customer Relationship Management (CRM) integrations, etc.) and help develop the necessary infrastructure and processes.

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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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