Senior Accounts Receivable Specialist - Senior Process Associate -German-Remote EMEA *

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI

Inviting applications for the role of Senior Accounts Receivable Specialist - Senior Process Associate -German-Remote EMEA

Your job will involve invoice and payment processing, workflow management and issue resolution.

Responsibilities

• Work closely with Team leader and Team members

• Perform Senior AR Specialist daily activities: complete DTL and supports others with coaching on completion of metrics

• Works or helps and guides junior colleagues on difficult account reconciliation / escalation cases

• Manage complex customer accounts

• Acts as a buddy of new joiners during business specific training, shadowing

• Is the second voice collector within the team on escalated, aged items

• Run existing reports on a daily, weekly, and monthly basis

• Improve & maintain reports based on the I2C standards

• Learn and develop soft and hard skills based on Genome Profile setup

• Resolve customer inquiries promptly & accurately, by understanding customer market & needs.

• Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data.

• Have a controllership overview of the dunning cycle/letters.

• Balance risk and growth objectives by providing a good link to the commercial, and actively supporting Credit/ Risk analyses and reviews.

• Validate that reports meet risk & financial requirements.

• Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department.

• There may be an opportunity to take part in special projects, for those interested in personal / professional development opportunities.

• Accomplish all responsibilities in line with client compliance and integrity requirements.

Qualifications

Minimum qualifications

• Full professional knowledge of German, min. C1

• Very good knowledge of English

• Business School Degree or qualification or minimum relevant work experience directly related experience to either cash collection or customer service, ideally in a multinational environment.

• Ability to work under pressure in a dynamic environment.

• Microsoft Office proficiency, especially Excel.

• Demonstrated effective cash collection skills, with detail orientation.

• Proven financial analysis skills

• Ability to be hardworking and to think "outside the box".

• Excellent proven interpersonal and teamwork skills.

• Excellent verbal and written communication skills.

• Capable of inventive problem solving, while remaining customer focused.

• Cultural awareness in a diverse and international environment.

• Thirst for learning.
Preferred Qualifications/ Skills

• Solid knowledge and experience of Collection Tool is a plus.

• Multilingual preferred.

What can we offer?

• Attractive salary;

• Stable job offers - employment contract

• Work in a multicultural and diverse environment with employees from over 30 countries

• Genpact supports professional trainings and great career development opportunities

• Free access to our award-winning learning platform

• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.