Senior Order Management Specialist with German (m/f/d)

Job ID: 41305 | Location: Lodz, Poland | Expected Salary Range: zł102,000.00 - zł170,000.00 | Work Model: Hybrid

The Order Management team in Łódź is seeking a Senior Order Management Specialist to independently execute daily Order Management operations, ensuring seamless customer service across time zones. This role focuses on end-to-end process excellence, maintaining strong relationships with internal and external customers, and driving continuous improvement initiatives. The position serves as a role model for the team through proactive problem-solving and minimal supervision while delivering sustainable solutions that meet customer needs.

What will you be doing?

• Independently handle daily Order Management and Transport Management tasks, including all necessary documentation, while following established quality standards and procedures.
• Respond promptly to questions and requests from internal and external customers, providing clear information and support for their operational needs.
• Contribute ideas for process improvements, identify areas for optimization, and actively participate in projects aimed at enhancing service delivery and efficiency.
• Maintain compliance with all regulatory and internal requirements, support audit activities, and raise any potential risks or issues to the management team for resolution.
• Provide backup support for colleagues as needed, share knowledge effectively within the team, and engage in regular team meetings to ensure operational continuity.
• Foster positive working relationships with team members in Łódź and across other Clariant locations, ensuring smooth collaboration and information exchange.
• Build and maintain strong relationships with both internal and external customers, focusing on delivering excellent service and ensuring their satisfaction.
• Demonstrate Clariant's values and code of ethics in everyday interactions, helping to create a positive and professional workplace culture.

What are we looking for?

• 2+ years solid experience in the business areas; customer service, OM;
• 2+ years SAP Module knowledge, Good knowledge of Excel, Word, Outlook;
• Project Management experience - will be an adventage;
• Language skills:
  German (B2-C1)
  English (C1)
• Customer Centricity by identifying and understanding customer needs translating them into tangible and sustainable solutions;
• Mature communication with our main stakeholders, addressing the challenge and looking for potential solutions;
• Ensure that compliance/quality guidelines are respected within process performance;
• Support and be role model in the problem solving initiatives when required;
• Team player: respectful and open to different perspectives;
• Univeristy degree in Business,Economics Sciences, Logistics or other relevant.

What's in it for you?

• Compensation Structure Components: base salary determined individually based on experience, skills, and role alignment; performance related 8% yearly bonus; language bonuses (800/1 000 PLN gross depending on the number of foreign languages spoken).
• Benefits: internal and external trainings, language courses, sport card (Multisport), private health care (Medicover), additional life insurance, corrective eyeglasses refund, discount card for the restaurants.
• Relocation package adjusted to your current location.
• Working environment: hybrid work model at the Monopolis complex in Lodz (wheelchair accessible workplace).
• Social culture: integrational team events, broad range of initiatives provided by Social Team, possibility to participate in the charity activities.
• A rewarding challenge to develop your skills and career in a professional environment as part of an enthusiastic team dedicated to delivering top-class services

Your Contact

Emilia Pietrzak-Kosiewicz

Talent Acquisition Partner

Mobile: 604 262 958 | E-mail: [email protected]

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Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.
At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status ,age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.