Service Delivery Manager (german and english speaking) (REF3788D)

Company Description

The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary's independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Job Description

About the Role

This position is part of the BU Logistics team within the Digital Solutions portfolio of T-Systems International GmbH. The Logistics BU focuses on developing solutions for DP DHL.

Key Responsibilities

• Manage invoicing processes and ensure accuracy.
• Support pre-sales activities, including TSI Force (Salesforce) and Contract Lifecycle Management.
• Monitor and report on SLA compliance.
• Oversee the resource demand management process.
• Control costs, provide forecasts, and recommend optimization measures.
• Implement contracts and contribute to service delivery.
• Structure and manage project plans (PSP and WBS).
• Coordinate invoicing, cost control, and financial awareness.
• Lead and coordinate stakeholders across Nearshore and Offshore teams to ensure seamless service delivery.
• Collaborate with development and operations teams to maintain high-quality standards.
• Build strong relationships with stakeholders and provide effective management.

Qualifications

• Proven experience in customer-facing roles (e.g., sales, product management, deal management, claim management).
• Solid knowledge of ITIL and Agile concepts and processes.
• Fluency in German (C1) and English (B2).
• Familiarity with legal terminology.
• 5+ years of experience as a Service Delivery Manager.
• Experience in coordinating a team of 30-50 people
• Experience working in multicultural and international environments.

Preferred Skills and Experience

• Knowledge of Jira and Confluence.
• Experience with SAP/SPPM.
• Process flexibility and a "can-do" attitude.
• ITIL or Scrum certification.
• Background in maintenance and development projects.

Soft Skills

• Strong communication and coordination skills.
• Resilience under pressure.
• A collaborative team player with an Agile mindset.

Additional Information

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.