Service Desk Agent - German speaking

Overview

Nscglobal (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers and service providers.

Nscglobal offers a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer service.

Responsibilities

• Provide Excellent Customer Support
• Answering incoming customer calls and help clients with their IT technical issues
• Follow up and solving IT incidents
• Escalate incidents to Level 2 when unable to resolve the issue via ticketing tool
• User Management
• Resolving issues as per KB instruction
• Responding to incoming emails
• Ensuring that service quality levels fully meet expectations

Qualifications

Qualifications

• Excellent and certifiable level of German (C1)

Experience

• Experience in Customer Service by telephone
• Experience in helpdesk or Technical support

Skills:

• Advanced multitasking skill
• Friendly and customer focused attitude
• Excellent Communication skills.
• Excellent trouble shooting skills.
• Quick adaptor
• Availability to work a Saturday every 2-3 months
• Team player
• Capable to handle punctual moments of stress.
• Priority Handling

What we offer:

NSC Global is a company that is growing at a steady pace, currently establishing itself in Barcelona with a clear statement to grow in this city and to develop Barcelona into one of its Customer Service and Remote Assistance Hubs. This means interesting career opportunities and professional growth potential in Barcelona, Spain and abroad.