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Service Desk Associate - German language

Serbien, Belgrad

Service Desk Associate - German language

Erstellungsdatum 04.12.2024

4.6 out of 5 based on 526 of reviews

We are looking for new colleagues in the position of Service Desk Associatewho will be responsible for monitoring, logging, and escalating incidents

If communicating with both customers and our engineers on the field to make sure problems are resolved and customer satisfaction is assured seems appealing to you, take a closer look at the main duties of this position:

Comprehensive ATM management and software support for banks, financial customers with Incident Management Services
Incident identification, logging, categorization, prioritization, Initial diagnosis, escalation as necessary, resolution, and closure
Communication with the user community throughout the life of the incident
Communication with other service management processes
Change management and problem management
Service asset and configuration management
Service level management and communication with IT service
Creating different types of reports on request

Additional information:

Service working hours (7 am - 7pm)
Hybrid model of work

What we expect from you:

Fluency in German
Work experience in the area of Customer Service or administration is preferred
Analytical and troubleshooting skills
Strong team orientation
Sense of responsibility and good organizational skills
Readiness to work with an international team
Strong communication skills

What you will get from us:

Opportunity to develop skills through organized training
Work in a large, international team
Work in modernly equipped offices located in the heart of the business centre in New Belgrade
Advancement opportunities/Career development
Possibility of conversion to a contract with a client with all of the benefits included

If you want to give yourself a try in the new role, apply with your CV in English and join us!

Only shortlisted candidates will be contacted. Good luck!

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