Service Manager with German language (m/f/diverse)

Your tasks

• Evaluating service performance against defined SLAs;
• Leading Service Performance Reviews with the customers;
• Acting as a mediator between the customer and the technical departments;
• Handling complex customer inquiries related to SLA performance;
• Developing lasting customer relationships and exceed customer satisfaction;
• Maintaining the data quality in the Service Catalog (Service Definitions, SLA, Cost Allocation);
• Initiating and driving Service Improvement Plans;
• Maintaining a strong working knowledge of industry standards and practices;
• Working with stakeholders to support and enable the business partners to make data driven decisions and have clear visibility on the business;
• Creating process, user and technical documentation and advise colleagues on the above topics.

Your profile

• Solid understanding of IT service management (ITSM) ;
• Practical experience in delivery of IT services to customers through processes and activities that cover the entire lifecycle of the service, from design to support;
• Experience in identification, design, documentation, implementation, monitoring and optimization of governance processes;
• Data processing, analyzis and organization experience with KPI definition, tracking and identification of corrective actions;
• Professional experience in the agile environment;
• Fluency in English and German - both written and spoken.

In return, we offer:

• Good work-life balance, including 25 days annual paid leave (increasing with 1 day per year up to 31 in total), flexible working hours, work-from-home and work from abroad opportunities;
• Luxury package of additional health and dental insurance;
• Food vouchers in the amount of 128 BGN monthly;
• 6 additional annual days off for exceptional circumstances;
• Employee assistance program for psychological, financial, and legal consultations;
• Multisport card;
• Annual contribution of 300 BGN net per child for a summer camp/school/kindergarten for children up to age of 15;
• Possibilities for building career-advancing skills by covering training/certification courses and conferences based on individual learning and development needs, access to an online learning platform;
• Opportunities for long-term professional development in a stable, 150-year-old company while contributing to the vision of a new, just starting Digital Technology Center;
• Friendly and supportive multicultural environment, open to new opinions and ideas.

Our Benefits

• Work internationally
• Work-life balance
• Health& Dental Insurance
• Multisport Card
• 25 up to 31 annual paid leave
• 6 Exceptional Days Off
• Food vouchers
• Employee assistance program
• Children Summer Camp Contribution
• Learning Platforms

Work internationally; Work-life balance; Health& Dental Insurance; Multisport Card; 25 up to 31 annual paid leave; 6 Exceptional Days Off; Food vouchers; Employee assistance program; Children Summer Camp Contribution; Learning Platforms

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The company

Commerzbank is a leading international commercial bank with branches and offices in almost 50 countries. The world is changing, becoming digital, and so are we. We are leaving the traditional bank behind us and we are choosing to move forward as a digital enterprise.

As part of this strategy, Commerzbank continues the expansion of its Digital Technology Center in Sofia, Bulgaria. We need motivated people who will join us on this journey and we are looking for Service Manager with German langugage at our Digital Workplace team.

Contact

Apply now with your up-to-date CV in English!

Only shortlisted candidates will be invited to interview.