Specialist Technical Info Services with German

About this Position
Are you passionate about communication, languages, andsupporting B2B customers in finding the right solutions? Join ourTechnical Information Services team and become the first point of contactfor business customers across diverse industries within HenkelAdhesives.

In this role, you will contribute to deliveringhigh-quality B2B technical support while continuously developing yourtechnical and business knowledge within Henkel's Adhesives portfolio, you willbe working with brands as Loctite, Bonderite, Sista and much more. You willwork in an international and collaborative environment where curiosity,knowledge-sharing, and continuous learning are part of everyday work.

What you'll do

• Act as the first point of contact for B2B customer inquiries related to Henkel Adhesives via phone, email, and web forms.
• Provide first-level technical and informational support for standard requests, including basic adhesives product information, technical documentation.
• Perform initial identification, qualification, and categorization of incoming inquiries.
• Identify, qualify, and route complex or non-standard requests to the appropriate expert teams (e.g. Technical Support,
• Customer Service).
• Accurately document customer interactions, inquiries, and outcomes in the CRM system to ensure transparency and traceability.
• Support business growth by identifying and qualifying potential new customers and opportunities.
• Collaborate closely with technical and business support teams to ensure accurate and timely responses.
• Build and maintain effective relationships with key stakeholders across Henkel business units.
• Maintain and continuously update knowledge management systems and internal documentation to ensure consistent and high-quality customer support.

What makes you a good fit

• Minimum 2 years of experience in customer care or a comparable customer-facing role.
• English proficiency required for internal communication.
• Advanced German language skills (spoken and written).
• Strong customer orientation with excellent communication and interpersonal skills.
• Confident and professional approach to direct customer interaction (consultative and support-oriented).
• Curious and proactive mindset with a strong willingness to learn and develop, supported by structured onboarding and training.
• Strong organizational and prioritization skills, with the ability to manage multiple tasks in parallel.
• Ability to remain focused, resilient, and solution-oriented in a fast-paced environment.
• Technical or chemical background is an advantage.
• Knowledge of additional foreign languages is a plus.

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model and up to 30 days per year for remote work abroad
• Diverse national and international growth opportunities
• Globally applicable well-being standards, including health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• 13th salary, incentives
• Cafeteria benefit system, Multisport card
• Henkel shop and Henkel nursery school
• Extra paid days off for special events, referral and relocation bonus

Minimum salary: 1750 EUR gross (Of course, an overpayment is possible depending on the respective training, qualification and professional experience. The gross salary is based on these aforementioned criteria and is finally determined after the personal interview).

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.