Supervisor with German (Travel)

Take on a role with real purpose - and help build a brand-new team from the ground up.

We are creating a new Travel assistance team in Ostrava, which will be taking over key processes and responsibilities from our colleagues in Germany. As a Supervisor, you will play a central role not only in supporting people in challenging situations, but also in shaping, stabilizing, and improving the processes that will define how this new team operates. We're looking for someone who can ideally start on March 1st and who is ready to take responsibility, motivate others, and drive continuous improvement. If you're excited by the idea of combining leadership with purpose and helping establish a new operational hub in Ostrava, this role is the right fit for you.

What you'll be doing:

• Monitoring workload and actively participating in improving work quality
• Providing regular feedback to team members
• Recruiting and managing new team members
• Organizing regular team meetings and fostering a positive atmosphere
• Adjusting schedules to meet platform needs
• Cooperating with internal trainers and methodologists
• Coordinating and evaluating quarterly targets
• Acting in accordance with AXA Partners values
• Cooperation with other internal teams and business partners and providers
• Representing AXA externally
• Responsible for compliance with legislation and business standards
• Part of audit controls and fraud prevention

What you'll bring:

• Minimum secondary education
• Czech or Polish language at a native level.
• Fluency in German (C1 level or native speaker).
• Good command of English (minimum level B2).
• Advanced MS Office and PC skills
• Excellent communication skills
• Customer orientation and empathy
• Responsibility and reliability
• Stress resistance
• Good leadership skills
• Ability to make quick decisions
• Ability to motivate others
• Continuous Process Improvement mind-set

What we offer:

At AXA Partners, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Language surcharge 10 000 CZK
• Quarterly bonuses up to 15% of the gross monthly salary
• 25 days of vacation
• Meal vouchers worth 150 CZK from day one
• Home office 2 days per week (after training), including full equipment (laptop, monitor, docking station, etc.)
• Smart working allowance (750 CZK/month)
• MultiSport or Pluxee Flexi Pass (500 CZK/month contribution)
• Telemedicine - 24/7 online medical support for you and up to five family members
• Pension contribution (1,000 CZK/month)
• Fully covered life insurance
• Free European travel insurance, including coverage for extreme sports and roadside assistance
• Development programs and courses, including access to LinkedIn Learning
• A friendly team of colleagues
• Office refreshments

To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]

Who we are:

We're AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive - offering solutions and services that make sure we're always at people's side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we're always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)