Technical Onboarding Advisor (with German language)

Say hello to possibilities.

It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. We're a $2 billion company that's growing at 20+% annually and we're expanding our Global Service and Support Team to make sure we stay ahead of the competition.

This is where you and your skills come in. We're currently looking for:

A Technical Onboarding Advisor is responsible for assisting newly signed up customers in configuring basic account and phone systems set-up. A Technical Onboarding Advisor demonstrates expertise and proficiency in most of the skill sets utilized within the Contact Center. He/she adheres to schedules, guidelines, and requirements in accordance with the Company's set policies and procedures.

This role requires on-site presence at our office 4 days a week to support effective collaboration and teamwork.

Key responsibilities:

• Receives transferred calls of newly signed up customers from Sales.
• Sets expectations that the transaction is not a User Training but a basic account set up only.
• Walks the customer through the Express Set Up, and probes for other basic account set up needs.
• Configures basic user set up, such as Call Forwarding, Notifications, Greetings, etc.
• Educates customers on VOIP readiness: Sends and ensures the use of the Network Configuration Checklist.
• Provisions and sets up RC-supported desk phones
• Introduces new applications such as Desk Phones, Mobile App, Desktop App RC Meetings, and Glip by RC.
• Positions the value of Implementation, and encourages customers to show up on their scheduled Implementation Appointments.
• Confirms and/or schedules Implementation Appointments.
• Walks customers through the Community Website and assists them with the sign up process.
• Updates the Implementation Status, and documents the call in SFDC.
• Ensures resolution and customer satisfaction, and gains agreement with the customer to close the case.

Qualifications:

• University degree
• At least 2-3 years of working experience in Technical Support is required for this position
• Preferable with experience in chat, handling multiple windows
• Excellent English communication skills
• Basic Knowledge on VOIP, networking, routers and modems
• Strong customer service orientation
• Experience configuring, updating and supporting VOIP solutions in a multi-location environment is a plus
• Ability to work efficiently in a highly demanding, team-oriented and fast paced environment
• Networking, IT or telecommunications certification is a plus
• Applicants must be amenable to work at night

What we offer:

• Well-coordinated professional team.
• Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth.
• Additional Health and Life Insurance Package.
• Employee Assistance Program.
• 25 vacation days.
• 200 BGN Digital Food Vouchers via EdenRed and their application
• 120 BGN Gross as part of the salary for Working Expenses Allowance

RingCentral's Global Service and Support team leads the post-sale experience for our customers-making sure their every need is met, and that they're able to use our products effectively and easily. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means. RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring
and retaining great people because we know you power our success.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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