Technical Support Intern with German (m/f/diverse)

Your tasks

• Processing of incidents and requests:
• Accepting end-user phone calls and emails;
• Classifying incidents and requests logging tickets as required;
• End to End Ticket Ownership on behalf of Customers;
• Escalation to the next higher level if required;
• Providing initial solution within prescribed use cases;
• Documenting and updating of incidents and requests.
• Creating, maintenaning and updating of relevant documents and processes;
• Being responsible for the maintenance of existing documentation; FAQ/Knowledge Base;
• Providing user support for the creation of requests, e.g. for backup and restoring requests;
• Providing user administration (mailboxes; user accounts; lock/reset passwords, folder access).

Your profile

• Interest in user help desk / user support;
• Good knowledge of Windows and Microsoft Client Products;
• Basic knowledge of hardware;
• Customer / service-oriented manner;
• High ability to work under pressure even at difficult conditions;
• Fluency in German - both written and spoken;
• Fluency in English - both written and spoken;

We are seeking individuals who bring a unique and enriching perspective to our team. We highly value an open mindset, pragmatic approach, teamwork, and the ability to work independently. Equally important is the capacity to quickly understand and solve new challenges. A crucial quality we seek is the genuine desire to contribute to shaping things on a larger scale. We believe you possess many other valuable skills that may not be listed here. If you find this role suitable and interesting, but feel you lack some of the mentioned skills, we still encourage you to apply.

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The company

Do you want to gather professional experience while learning?

Become part of Commerzbank DTC Bulgaria internship program - AcceptIT. It aims to provide you with essential work and IT skills and prepare you for a future employment and continuing career within our center.

Commerzbank is a leading international commercial bank with branches and offices in almost 50 countries. We are looking for a Technical Support Intern with German to join our Digital Workplace Team.

Within the cluster Digital Workplace we provide a global end-to-end operation of workplace services and customer-oriented continuous innovation. This includes vendor/supplier/outsourcing management, as well as strategic development of workplace services, product and hardware management up to various service offerings regarding end-user support or digitalization activities.

Program overview:

• Duration: 9 months
• Conditions: Paid internship (part time/full-time)
• Team: Digital Workplace

Contact

Apply now with your up-to-date CV in English.

Only shortlisted candidates will continue in the process.