Technical Support Specialist with German

Job Description

The ADI Centre of Excellence is responsible for the technical support of our customers, providing pre and post-sales support for over 300 products from 15 to 20 different manufacturers, covering all aspects of fire and security technology. We are looking for a motivated Service Technician to provide the desired level of customer service. Our aim is to provide a successful service that improves customer satisfaction, maximizes customer retention, and increases profitability.

JOB DUTIES:

• Liaise with the internal technical team in supporting customers and sales.
• Work closely with field sales and key accounts to provide customers with the appropriate CCTV, IP video and access control technical services
• Project and system design
• After-sales technical support
• Diagnosis of faults or technical problems and search for suitable solutions
• Preparation of service reports and process documentation
• Understanding customer requirements and making appropriate recommendations

YOU MUST HAVE:

• University degree or equivalent.
• Some experience in the electronics industry.

WE VALUE:

• Bachelor's degree in management, computer science, or a technology-related discipline.
• Experience in the fire service industry is mandatory
• Excellent interpersonal, verbal, and written communication skills
• Professional attitude to work
• Good administrative skills
• Ability to work on own initiative
• Ability to work under pressure and in difficult situations under supervision
• Awareness of your limitations.
• You must be willing to undertake further training to keep up with the changing market
• Willingness to develop yourself within ADI and in the industry

WHAT IS IN FOR YOU:

• Attractive employment conditions
• Opportunity to work independently
• A varied area of responsibility
• Good development opportunities

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About Us

Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit www.resideo.com.

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.