Account Steering Expert (M/F)

Steering and monitoring:

• Develop account management activities, based on monthly analysis and evaluation of account management portfolios and their possible revenue potentials
• In close collaboration with the account management weekly planning and optimization of customer visits / calls based on revenue performance and future trends identified by and with relevant Sales France Benelux/ Sales France units
• Compile and coordinate sales visit preparation kits (analysis, key points and follow-up items) for the Account Manager
• Identification of sales based opportunities and threats by competition monitoring (frequency and capacity)
• Ensure a seamless cooperation with regional Market Steering Expert (as interface to central units)
• Ensure quality of agent/corporate reference data in the relevant Lufthansa / Lufthansa Group sales tool and update of customer profiles in Customer Relationship Management system
• Forward sales leads to New Business and Small and Medium-sized Enterprises management
• Customer-specific reporting for Sales France Benelux
• Ensure flow of information to all relevant Lufthansa / Lufthansa Group departments

Contracting:

• Regular analysis and evaluation of customer account performance (corporate / Small and Medium-sized Enterprises accounts and travel agencies / travel management company) as a basis for yearly contract planning
• Comprehensive preparation of contract and tactical incentive proposals (including individual quotations and ‘Outside Bandwidth Requests’) in cooperation with the Account Management
• Regularly evaluate incentive contract Return on Investment (base contract and push actions) in order to enhance effectiveness

Your profile

• A level/Abitur or equivalent required bachelor degree desirable
• Industry/market knowledge desirable
• Excellent knowledge of MS Office, particularly Excel
• Good knowledge of French and English, German desirable
• Conclusive results at aptitude test

Personal Competences:

• Good Entrepreneurial/commercial mindset
• Strong Independent and proactive approach
• Good Strategic and conceptual thinking
• Strong Attention to quality and detail
• Strong Assertiveness
• Strong Problem solving/solution oriented
• Excellent Communication skills (verbal and written/interpersonal skills
• Strong Conflict management skills
• Strong Cooperation skills/team player
• Strong Structured/systematic approach/process orientation
• Strong Professional and confident manner