Application Support for IT, EN/German (B2)

Company Description

Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris.

In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in thirteen countries: Germany, Belgium, Brazil, Canada, United States of America, Mexico, Morocco, Spain, France, Luxembourg, Poland, Portugal and Serbia. Also in 2023, we were certified as a Great Place to Work©.

In Portugal, we partner with over 120 clients and a team of over 500 people, working in projects for industries as diverse as banking, insurance, transportation, aviation, energy, and telecom.

Headquarters of the Nearshore IT center, Alter Solutions Portugal has a dedicated team of around 30 specialized professionals, integrated into projects with several internationally renowned clients.

Job Description

The service to be provided has main focus on providing support to Identity and Access Management platforms with the service of Digital People Solutions and other application platforms.

The role includes:
• Application support for the company's IT services (Identity Management application) & other Digital People Solutions platforms.
• Incident Management - Provider Controlling.
• Incident resolution within supported applications (incidents, queries & service requests).
• Act as single point of contact, enabling the end-to-end customer experience, providing 2nd & 3rd line support for access services, within DPS.
• Data handling using access management interfaces & batch file operations.
• Data analysis and reporting.
• Document all relevant application support information e.g. Creation of use cases, identifying
improvements/old documentation.
• Knowledge sharing inside the team regarding the applications and supported activities.