Application Support IT with German and English - intern

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Who are we?

Dealer Support Center (DSC) is where all the action happens for IT-related requests from Volvo Group dealers and workshops. Think of us as your one-stop-shop for all things tech. Our helpdesks are spread across Bangalore, Beijing, Curitiba, Gothenburg, Greensboro, and Wroclaw. We've got the local insights, tailored opening hours, and we chat in all the major international languages. We support the Volvo Family. Whether it's Volvo Trucks, Renault Trucks, Mack Trucks, or any other Volvo brand, we've got their backs.

We're on the Hunt for:

• IT Enthusiasts: If you're keen on diving into the world of IT helpdesks, eager to get the hang of ticketing tools, ITIL processes, and customer support, we want you!
• Language Pros: Fluent in German and English? Perfect! We're talking C2 or native-level German, and at least C1 or B2 in English. Anything less, and it's a no-go.
• Analytical Minds: Got a knack for analysis, a drive to assist customers, and a talent for troubleshooting? You're the kind of person we're looking for.
• People Person: This job's all about connecting with our customers. You'll need to be comfortable in a dynamic, sometimes pressurized environment, and have the soft skills to smooth over any rough patches swiftly.

Daily Tasks Overview:

• Handling Incidents & Requests: You'll be the first point of contact, receiving and logging various incidents and requests, mostly through our online portal, but occasionally via direct phone calls.
• Troubleshooting & Resolution: Using your knowledge of Volvo's business apps, personal skills, and our knowledge base, you'll resolve issues and communicate with the team for support.
• Case Transfer/Escalation: When needed, you'll escalate cases to specialized support groups and ensure they're in good hands.
• Tracking & Follow-Up: Keep an eye on the progress of cases you've transferred to other teams and follow up to ensure resolution.
• Direct User Contact: You'll have direct interactions with users and customers from Germany, Switzerland, and Austria, both over the phone and through our online portal.
• Problem-Solving: Tackle issues that pop up in Volvo Dealer and Workshop applications, applying your business know-how.
  Shift Work: Our shifts are pretty standard, running from 07:00 to 18:00.

What we offer:

We offer a solid package of compensation and benefits, like:

• Paid internship
• Opportunity to gain experience in software development in a large, international company
• Tasks leveled to your competences with healthy work-life balance approach
• Improvement of your soft skills and technical expertise through training, e-learning platforms, international projects and 'on the job' experience
• Impact on the development of crucial products of the premium brand on a global scale
• Mentors who will support you in your further development during the program
• Opportunity to learn about Agile standards and tools related to software egineering
• Medical care scheme and ActiveCare program, including regular well-being activities and psychological support
• Swedish organizational culture based on cooperation and mutual respect
• Work-life balance - we respect your time with family and friends outside of work hours
• Hybrid work model and working hours adjusted to your class schedule

Dear Candidate, we would like to kindly inform you that the Volvo Group companies in Poland have in place the "Internal Reporting Procedure". If you need more information, please contact us at the email address [email protected].

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group's leading brands and entities.

Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow's transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.

Job Category: Information Technology

Organization: Group Digital & IT

Travel Required: No Travel Required

Requisition ID: 17156

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Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.