Assistance Services Specialist with German(Travel)

Join Us as an Agent at AXA Partners!

Make a real difference every day in a dynamic contact centre role where you'll support customers during their most critical moments.

Ready to apply? Great! Next step is for you to upload a simple CV; it doesn't need to be perfect. We don't use this to assess your suitability-your potential matters most. Before the interview, you'll complete short assessments to showcase your strengths.

This helps ensure the role is a good fit for you. You'll receive more details upon applying, and our team is here to support you.

Join a role with real purpose - helping people in some of their most challenging moments.

We are building a newly established assistance team in Ostrava, which will be taking over key responsibilities from our colleagues in Germany. As part of this team, you'll play an essential role in supporting customers who need medical help abroad - offering guidance and practical assistance when they need it most.

We're looking for someone who can ideally start on March 1st and who is motivated by meaningful work, empathy, and the drive to make a difference in people's lives every single day. If you want to be part of something new, important and truly impactful, this is the place for you.

What you'll be doing:

• Handling the helpline: taking phone calls and processing emails from customers in need of medical assistance.
• Verifying customer data and insurance coverage.
• Handling of payments to clients and providers.
• Registering and managing cases in our internal system, handling the administration of insurance claims, and reviewing documents related to travel insurance.
• Organizing assistance using our network of service providers (e.g., hospitals, doctors etc.).
• Collaborating with foreign branches of AXA Partners Group.

What you'll bring:

• Completed secondary education (high school diploma).
• Czech or Polish language at a native level.
• Fluency in German (C1 level or native speaker).
• Good command of English (minimum level B2).
• Strong communication skills, empathy and responsibility.
• Interest in working in an international environment and willingness to work in rotating or irregular shifts.
• Good computer skills and familiarity with internet browsers.
• Ability to deliver excellent customer service.
• An additional foreign language and experience with phone communication are a plus.
• Stress-resilience

What we offer:

At AXA Partners, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Gross monthly salary of 30 200 CZK plus language surcharge 10 000 CZK
• Quarterly bonuses up to 15% of the gross monthly salary
• Shift allowance for working in shift operations
• 25 days of vacation
• Meal vouchers worth 150 CZK from day one
• Home office 2 days per week (after training), including full equipment (laptop, monitor, docking station, etc.)
• Smart working allowance (750 CZK/month)
• MultiSport or Pluxee Flexi Pass (500 CZK/month contribution)
• Telemedicine - 24/7 online medical support for you and up to five family members
• Pension contribution (1,000 CZK/month)
• Fully covered life insurance
• Free European travel insurance, including coverage for extreme sports and roadside assistance
• Development programs and courses, including access to LinkedIn Learning
• A friendly team of colleagues
• Office refreshments

To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]

Who we are:

We're AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive - offering solutions and services that make sure we're always at people's side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we're always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)