CF Partner Delivery Assurance Specialist German Speaker (VOIS)

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a technically skilled and customer-focused individual to support Vodafone Germany's service operations by validating installation and maintenance activities across internet and TV services. This role ensures service quality, supports partners post-completion, and contributes to achieving consistent, high-quality customer experiences within a 24/7 operational environment.

What you'll do

• Validate service delivery by reviewing installation and maintenance activities for Vodafone TV and fixed products.
• Ensure services meet defined quality standards and customer requirements across different network layers.
• Manage multiple operational activities simultaneously while maintaining service excellence.
• Take ownership of complex and long-running issues, ensuring resolution within agreed SLAs and KPIs.
• Collaborate with internal teams and external partners to resolve technical issues effectively and professionally.
• Provide post-completion support to service partners and confirm successful service outcomes.
• Work within a rotational shift model, including weekends and public holidays, to ensure continuous service availability.

Who you are

• Experience in technical support or technical validation within complex solutions environments (2+ years).
• Strong knowledge of fixed networks and TV products, including areas such as IP networking, routing, and switching.
• Ability to manage end-to-end product portfolios and resolve complex technical challenges.
• Fluent in German and English (minimum C1 level, written and spoken).
• Analytical mindset with the ability to interpret technical data and identify solutions.
• Strong communication and stakeholder management skills with a customer-oriented approach.
• Degree in a relevant technical field or equivalent practical experience.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Exposure to international operations supporting Vodafone Germany's customer base.
• Opportunity to work on advanced fixed and TV technologies within a dynamic environment.
• Development within a collaborative, cross-functional and partner-driven ecosystem.
• Experience in service quality management and customer satisfaction improvement.
• A role with continuous learning opportunities in complex technical support scenarios.

What skills you will learn

• Advanced troubleshooting and validation techniques for telecom and TV services.
• Stakeholder management across global teams and external partners.
• SLA/KPI-driven service performance management.
• Multitasking and prioritisation in high-demand operational environments.
• End-to-end understanding of Vodafone's fixed and TV product ecosystems.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

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Follow us on social media

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
• You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.