Claims Handler (German)

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Claims Handler (German)

Claims Handler - German Speaking

Role

To manage and assess Payment Protection Insurance (PPI) Claims to ensure that a professional service is provided in compliance with Client and Regulatory requirements.

Key Responsibilities

The role of the Claims Handler is to ensure that the claim files allocated to them are managed and assessed in a professional manner, including but not limited to: a) technical excellence including strict application of client policy wordings; b) compliance with Service Level Agreements (SLA); c) supporting Team Leader with the technical development of colleagues; and d) effective communication with claimants.

Core Tasks

• On-going management of the claims log in order to identify and prioritise own workload
• Assessment of PPI Claims, in accordance with:
  • Client Policy Wordings / Technical Requirements
  • SLAs
• Ensure for own allocated claims that files & claim records are maintained in a professional, and accurate manner
• Accurate and timely processing of any claim payments
• Performance of role in accordance with own Claims SLA/KPIs
  • Timely referral to Team Leader where appropriate
• Identification of Fraud, Recoveries and Complaints at earliest possibility, with referral to appropriate Colleague
  • All Complaints to be referred to Team Leader immediately upon receipt
• Clear communication within Team and with Claimant
• Provide support to Team Leader in the technical development of colleagues (as required)
• Actively support Team Leader and Colleagues in the provision of excellent service to both Claimants and Clients, including but not limited to identification of potential operational improvements

Skills / Qualifications / Experience

• Good knowledge of Insurance Products and Policy Wordings
• Good knowledge of the Claim Life Cycle
• Good analytical and numeracy skills
• Excellent attention to detail with a focus on accuracy
• IT Literate with good knowledge of Word, Excel and Notes
• Excellent communication and interpersonal skills
• Able to work independently and demonstrate personal initiative & innovation
• PPI insurance claims experience is desirable but no essential
• Must be fluent in German and English

Colleague Benefits

• Education Contribution
• Colleague Referral Bonus Incentive
• Career development and progression
• Tax Saver Travel Scheme
• Employee Assistance Programme
• Bike to Work Scheme
• Discounted Gym Membership
• Subsidised canteen
• PHI and Life Cover

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.