Client Relationship Manager (German)

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Cyprus.

Who we are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you do at Axi!

The role will represent the Organization within a model that differentiates Axi brand, from its competitors globally.

Your EDGE assignment/You will:

• Collaborate with the marketing team to generate leads and retain clients.
• Handle client inquiries, issues, and complaints effectively.
• Facilitate smooth on-boarding for new clients.
• Expand the client base through sales initiatives.
• Conduct client outreach via calls and online chat.
• Host webinars and seminars.
• Maintain up-to-date knowledge of our products and systems.
• Identify and report suspicious activities in clients' accounts.
• Ensure compliance with Cyprus regulatory requirements.
• Contribute to process enhancements and continuous improvement.

Are you the one?

• Proven client management experience in the financial industry.
• Strong knowledge of financial products, particularly in FX.
• Effective communication and interpersonal skills.
• Ability to handle a diverse client base and provide exceptional service.
• Understanding of financial regulations and compliance.
• Proficiency with CRM tools and software.
• Experience in conducting client education sessions.
• Ability to speak fluent German is a must, French or Dutch will be considered as an advantage.
• Problem-solving skills and adaptability.
• Commitment to ethical business practices.
• Detail-oriented and organized.

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 21 annual leave days per year, 5 paid study leave days per year, and 1 paid volunteer day per year.
• Subsidized local gym membership.
• Health Insurance.

Axi's interview journey

• Talent Acquisition Interview (45 mins)
• Hiring Manager Interview (60 mins)
• Final Interview (if Needed)

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment any fees related to the recruitment of the candidate represented in the unsolicited resume.