Collection Specialist -Senior Process Associate-German -Remote Poland

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Collection Specialist -Senior Process Associate-German -Remote Poland
In this role, you should be able to use the German & English language skills and contact customers via email & phone for assigned portfolio in order to recover their overdue invoices, perform account reconciliation, help raising disputes
Responsibilities

In this role, you will be taking care of:
• Day to day customer contact by phone and mail, including chasing for customer payment as determined by work queue and keeping customer accounts within your portfolio accurate, clean and up to date
• Acting pro-actively to reduce the risk of potential bad debts
• Negotiating payment plans to resolve outstanding balances
• Preparing reports on the status of delinquent accounts and progress in collections
• Collaborating with internal teams to resolve discrepancies and disputes related to invoices and payments
• Recommending legal actions or write-offs when necessary for non-recoverable debts
• Building and maintaining positive relationship with the customers and stakeholders in line with the company's values
• Building strong collaborative relationships with all stakeholders across the region
• Taking active part in projects related to improvements or process changes.

Qualifications we seek in you!
Minimum Qualifications / Skills
• Proven experience as a Collection Specialist or similar role in debt recovery
• Command of German language, spoken and written ( C1 level) and English (B2)
• Strong Communication and negotiation skills
• Ability to manage multiple tasks and prioritize effectively
• Proficiency in Microsoft Office,
• Attention to details and strong problem-solving abilities

Preferred Qualifications/ Skills
• SAP
• Power BI
• Knowledge of relevant laws & regulations
• Knowledge of Business Central/Chorus Pro

What can we offer?

Attractive salary
Stable job offer - employment contract
Various trainings (initiating, soft skills)
Possibility of development
Benefits (Insurance, Luxmed, Multisport, Lunchpass Card, additional vacation days, biking policy)

As an Equal Opportunity Employer - we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format, nor do we require you to enclose a photograph with your CV as part of the application process. It is the candidate's absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed. Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.