Community Manager - German speaking

This position sits in our Marketing & Technology service based in London. We combine data, technology, creative content, and paid media to crack brands' business problems & drive revenue through a variety of digital marketing solutions like ad campaigns, augmented reality, and chatbots. Our clients include ASOS, Just Eat Takeaway, Twitch, TikTok, and The White Company.

JOB PURPOSE:

We're looking for a Community Manager to join the team to own the German social handles for an exciting gaming client! Your main focus will be building a highly engaged and thriving community on social media through insight, content creation, planning and responding.

A passion for culture and gaming is essential and experience working across multiple platforms is required. If you want to think, talk and write about gaming culture and entertainment all day, then this is a dream role for you. The successful candidate will be excellent at leveraging German cultural moments that resonate with the gaming audience, enabling you to create culturally relevant content through fantastic communication skills as well as remarkable copywriting skills.

Although a core account for this person will be an exciting gaming client, the community manager will also be able to support across different industries / clients / audiences and therefore, this role involves working closely with marketing departments, global social teams and agencies. We need someone who can create brilliant ideas that resonate with highly-engaged audiences. This person needs to be able to take these ideas and execute them across the social channels with ease and flair.

KEY RESPONSIBILITIES

• Responsible for the overall output across the footprint of brand channels (Including but not limited to: Reddit, Twitter, Instagram, TikTok & beyond)
• Creating and reviewing monthly content frameworks for all social channels as well as daily monitoring of social channels
• Daily responding to fans on social media (not customer service)
• Liaising directly with brand marketing team to create the social content calendar
• Writing and scheduling social media posts
• Providing input with paid social planning
• Monitoring trends and informing the wider team
• Briefing designers and managing production deliverables for the market
• Ensuring brand TOV and overall look & feel are adhered to when developing content
• Dealing directly with the client for approvals and responding to requests in a timely manner
• Dreaming up new ways to inspire audiences with creative ideas
• Being the guardian of the brand in social media
• Completing work to a deadline and often under pressure
• Contributing to our creative process by sharing your ideas and experience
• Maintaining effective, professional relationships with team members and colleagues

WHAT WE ARE LOOKING FOR

• Native or Fluent in German and German culture
• Native or Fluent in English
• Experience in a similar role
• A passion for gaming and internet culture
• Finger on the pulse for trends (social, cultural, gaming, music)
• A brilliant, creative writer
• Amazing knowledge of social media
• Excellent written and verbal communication skills
• Advanced Internet research and problem-solving skills
• Excellent organisational & time management skills and high attention to detail
• Strong presentation skills
• Ability to react quickly within a fast-paced environment
• Ability to remain focused under pressure and work under tight deadlines
• Ability to work within a team as well as with clients
• A love for learning new things

WE OFFER

• A flexible, hybrid working policy (2 days from the office, depending on location).
• An excellent salary based on experience and equal pay policies
• Pension, free private healthcare, mental health support, and company sick pay scheme.
• 26 days paid holiday (plus UK Bank Holidays).
• Refreshments are provided in the office all week, as well as drinks at 4 pm on a Thursday.
• Help getting you to work with a season ticket loan and cycle to work scheme.
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a 'Buddy' to help you through your first weeks' at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global - at DEPT® you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSIONAt DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.