Cust Exp Specialist (German in a plus)

Join a team recognized for leadership, innovation and diversity

As a Customer Experience Intern with German at Honeywell, in Katowice, Poland, you will be responsible for Order to Cash process, ensure performance standards are met and maintained to achieve the business objectives and reach a high customer satisfaction index. Supporting customers from various countries across Europe will give you a chance to use your language capabilities on day-to-day basis. This is a hybrid role, 3 + 2 days model.

We have been innovating for more than 100 years and now we're creating what's next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do!

Key requirements

• Handle entry level customer related issues and concerns
• Record all customer interactions into a CRM (Customer Relationship Management) Database
• Process standard orders & Maintain order accuracy
• Process changes and enhancements to orders
• Maintain complete customer records of all direct customers returns, orders, credits, and requests

Key skills and qualifications

• New grad or currently being enrolled as a student
• Business fluent in written and spoken English min. C1, advanced German in a big plus!
• Previous work experience, especially in Customer Support within an international context, is a valuable advantage
• Familiarity with CRM/SAP systems is a beneficial skill
• Knowledge of MS office skills (Excel, Word, Outlook)

We offer:

• Competitive Salary regularly increased based on your performance
• Flexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card)
• Generali Insurance (Accident Insurance)
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
• Contribution to social benefits like x-mas benefit, holiday , engagement events from company social fund.

Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt

EMEAUR
Additional Information

• Category: Customer Experience
• Location: Zelazna 4, Katowice, SLASKIE 40-085 POL
• Nonexempt

Customer Experience (GLOBAL)