Customer Lifecycle Manager - India (German and English Speaker)

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Customer Lifecycle Manager - India (German/English Speaker)

We are hiring a Customer Lifecycle Manager to cover the DACH region. As part of the role, you will be responsible for onboarding new business customers, driving adoption, and growing relationships with existing customers through upsell and cross-sell opportunities. This role requires 5-7 years of experience managing a book of business for install base customers. Fluency in both German and English is required, and you will work closely with the DACH sales team to align on key accounts and strategies.

Responsibilities:

• Lead the onboarding process for new business customers, ensuring seamless transitions and driving early product adoption.

• Manage inbound customer leads, qualifying opportunities, and scheduling meetings with sales to pursue upsell and cross-sell opportunities.

• Conduct outbound calls and emails to the install base, identifying new projects and expanding relationships for future business opportunities.

• Collaborate closely with regional sales counterparts to align strategies and ensure customer satisfaction.

• Proactively identify customer needs, ensuring continued engagement and recommending product expansions.

• Monitor customer engagement and satisfaction trends, providing regular insights and updates to internal teams to drive continuous improvement.

Experience and Skills Required:

• Bachelor's degree in business, marketing, or a related field.

• 5-7 years of relevant experience managing install base customers, with a focus on upsell and cross-sell strategies.

• Proven experience in customer onboarding, adoption strategies, and expanding relationships within the install base.

• Fluency in German and English, with a strong understanding of the DACH region.

• Proficiency in CRM systems (e.g., Salesforce) and email outreach tools, with experience managing outbound campaigns.

• Strong communication and interpersonal skills, with the ability to work collaboratively across teams and regions

Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.

We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on "protected categories," Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.