Customer Service / Sales Support Employee (German Speaking)

HG is looking for a motivated Customer Service Representative (32-40 hours) to join our team in the Netherlands (Almere) to provide first class service to our German B2B customers.

About the role
We pride ourselves on being a leader in our sector and are committed to excellent customer service and efficient order fulfillment. Our company is looking for a dedicated and conscientious individual to join our team and provide outstanding customer service to our customers in Germany. You will play a key role in our company and be responsible for the careful and efficient handling of the entire order process. Your goal is to provide our customers with an optimal service while making a decisive contribution to achieving our organizational (profit) goals.

Your responsibilities
You will be responsible for the efficient processing of customer orders to ensure accurate and timely order entry and ensure a smooth order fulfillment process.

• You will maintain and update the customer database to ensure customer information is current and accurate, which is essential for effective customer communication and service.
• You will continuously look for ways to improve and optimize order fulfillment and customer service to increase efficiency and customer satisfaction.
• You will be involved in creating reports and documenting relevant information related to order processing.

To excel in this role, you'll need:

• You are fluent in German. In addition, fluency in Dutch or English is an advantage;
• You have experience in customer support (business-to-business);
• You have a passion for understanding customers' needs and identifying opportunities to offer our products and services;
• You show attention to detail, proactivity and the ability to effectively multi-task;
• Strong in teamwork and communication within a team;
• You are well versed in order systems and MS Excel.

Here's what's in it for you:
If you are excited by the challenge this position offers, we are of course happy to tell you what you can expect from us. Among other things:

• A competitive salary;
• Bonus of 7.5% of your annual salary;
• 30 full-time vacation days;
• A solid pension;
• Full reimbursement of costs when using public transport.

We are HG!

A nasty coffee stain on the couch, bugs in the shed or fire-red nail polish on the bathroom tiles: with over three hundred cleaning and maintenance products for in and around the house, HG has a solution for every problem. Since 2017, the company has been part of the portfolio of Cobepa, a Belgian investor focused on achieving sustainable growth. The company employs about 175 people and sells its products in more than 45 countries, including Italy, Spain, France, United Kingdom, Poland, Germany and Belgium. HG is growing by more than ten percent almost every year and is the market leader in the Benelux.

In the coming years, HG wants to further expand its success both nationally and internationally. To do so, it is committed to developing new products and expanding distribution. In this way, the company wants to ensure that more and more people rely on HG for their cleaning jobs and thus grow into a leading European player.

Questions about this role?

Our colleague Rico Veerman (HR Business Partner, [email protected]) will take the time to answer your questions.

Would you like to apply for this position?

Apply directly and send us your CV. You can expect to hear back from us within 5 working days.