Customer Support Representative - German Speaker

At Eaton we are continuously striving to make our world safer, sustainable and efficient in power management. We believe in our employees and we can achieve our goals together. We make what matters work! Join us and help us provide energy-efficient solutions that make a real impact. To find out more about our Budapest office: https://www.youtube.com/watch?v=kJwXPU1F7Hw

What you'll do:

As a Customer Support Representative your primary function is to provide commercial support for portfolio of customers based in Germany within Eaton's electrical project business. You will be responsible for business to business interfacing with customers and internal parties via email, phone, chat and case management tool.

Job responsibilities:

• Handles inquiries via phone, chat and email from customers and/or internal parties.
• Order management: order entry, price checking, order clearing compliant with Eaton's policies
• Complaint handling
• Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
• Handles a variety of pre-sales or post-sales service functions
• Provide assistance to sales functions across EMEA and external customers in areas such as: product/service order fulfilment processes, order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
• Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
• Fosters an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships

Qualifications:

• Bachelor's degree (BSC/BA) in accredited university.
• Relevant work experience in customer support domain, preferably in Business or Shared Service Center environment.
• Intermediate (B2) English language knowledge and business fluency in German is a must.
• Basic MS Office knowledge.
• SAP/Oracle ERP experience or any Case Management Tool is an advantage.
• Strong communication skills (written and verbal).
• Client management and problem solving attitude.
• Team player and ownership mindset.
• Strong attention to details and punctuality.

What we offer you:

• Competitive compensation and benefits package (annual bonus, cafeteria, medical insurance and lots of partner discounts!)
• Permanent contract in a fast-growing global company
• Challenging projects in dynamic collaborative team
• Flexible working solutions (working hours & home office eligibility)
• We make your aspirations matter - Eaton encourages internal promotion, whenever possible and we make your growth matter
• We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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