Engagement Services Expert with German

Job Description Summary
To support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.

Job Description

Key Responsibilities:

• Provide rapid, high quality and accurate response/support to all PO related queries.

• Take ownership for queries and be responsible for case opening and closing (end to end), serve as the first and final point of contact for the customer.

• Guide and act as a consulting partner for PO processes and systems related queries.

• Contribute to enhancement of work instructions based on QA findings and process modifications.

• Contribute to articles, maintain and sustain the Knowledge Repository for countries in scope.

• Gather and monitor CSAT, feedback and surveys to drive continuous improvement for customer satisfaction.

• Engage in regular monthly project activities. Ensure compliance in line with Data Privacy, Protection guidelines and other relevant legislation.

• Provide support for transformation and technology initiatives. Partner with PO at location or country level as applicable.

• Support the training of new colleagues.

Skills Desired
Curiosity, Data Privacy, Employee Experience, Employee Onboarding, HRIS (Human Resource Management System), Hr Operations (Hr Ops), HR Service Delivery, Human Resource Management System, Human Resources (HR), Human Resources Management, Identity And Access Management (Iam), Payroll, Sdm