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German + English Customer Care Specialist (Remote - Bosnia and Herzegovina, Croatia, Serbia)
Erstellungsdatum 05.07.2026
We're growing and hiring German + English-speaking Customer Care Specialists to join several dedicated support teams, each servicing a different tech-driven platform in industries like sustainable energy, fintech & digital investing, and smart parking solutions.
Whether you're passionate about green technology, crypto investing or mobility services, you'll join a focused team that values quality support, continuous learning, and real connection with users.
What You'll Be Doing
What Makes You a Fantastic Fit
What You Can Expect
Sounds good? We can't wait to meet you.
Whether you're passionate about green technology, crypto investing or mobility services, you'll join a focused team that values quality support, continuous learning, and real connection with users.
What You'll Be Doing
- Deliver thoughtful, user-friendly support via email, chat, and phone, depending on the platform
- Assist German-and English-speaking users with everything from billing to troubleshooting, account access, or platform navigation
- Build deep platform knowledge and contribute to FAQ updates or internal documentation as needed
- Maintain accurate, helpful records in support systems and flag recurring issues to product or operations teams
- Be part of a dedicated project team, focused on providing excellent support within a clearly defined scope
What Makes You a Fantastic Fit
- Fluent in German (native or near-native level) with a solid English knowledge (B1 or higher), written and spoken
- Based in Croatia, Serbia or Bosnia and Herzegovina
- Comfortable with digital tools and quick to learn new digital platforms
- Strong problem-solving abilities and attention to detail
- Empathetic communicator able to put themselves in other's shoes and communicate with ease
- Customer service experience is desirable, but not mandatory
What You Can Expect
- An employer that cares about your work experience
- A stable and competitive income
- Monday-Friday regular work hours for a great work-life balance
- An option to work from the comfort of home anywhere in Bosnia and Herzegovina, Croatia and Serbia
- Additional vacation days based on tenure
- An opportunity to grow and develop in your career
- MultiSport membership option (currently in Croatia only due to program availability)
- A truly great team by your side with a transparent and open work culture
Sounds good? We can't wait to meet you.
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