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German & Romanian speaking Freelance Quality & Team Manager wanted (Focus: Customer Service)– Europe-wide remote
Are you a passionate customer service expert with experience in leadership, coaching and/or Quality Management and looking for a remote opportunity within Team & Quality Management? Then this opportunity is waiting for you!
- As a Freelance Quality & Team Manager, you're in charge of ensuring the service quality for our prestigious clients, overseeing up to 25 freelance customer agents, our Talents. You'll provide them with guidance and support to enhance their skills and performance.
- Your responsibilities include conducting individual coaching sessions and call monitoring to identify strengths and areas for improvement, with a focus on enhancing customer satisfaction and experience.
- You'll analyze the training needs of our Talents and coordinate their participation in relevant courses, such as communication and product knowledge, while reflecting on their progress together.
- In addition, you'll lead engaging online workshops and project onboarding sessions to share essential knowledge and motivate your remote team to maintain high-quality standards.
- As the primary point of contact for our Talents, you'll proactively identify opportunities for process improvement and report successes directly to the Operations Manager. Join us in shaping excellence!
Your profile:
- You have successfully completed your education and have experience as a team leader, coach, or quality manager in the customer service field.
- You have gained leadership experience, and you excel at motivating and supporting people, even remotely, with your charm and expertise, helping them achieve their goals.
- You consider yourself a communication expert, well-versed in various methods of knowledge transfer, and you conduct coaching sessions with respect, constructiveness, and effectiveness.
- Your talents include fluency in German, English & Romanian
- You have high standards for quality, operate diligently and systematically, and ensure that everyone adheres to clearly defined quality standards.
- You present yourself confidently and assertively, enjoy working in cross-functional and intercultural teams, and possess a healthy sense of humor.
About us:
You made my day
...become a daymaker! Take advantage of the opportunity to help us revolutionise the contact centre industry...
- The Opportunity: You will assume your own responsibility from day one in an agile company that trusts in your abilities and will grow with you.
- The Task: You will collaborate directly with your team of talents in an extremely diverse position that aims to challenge your skillset, initiative, and drive for success.
- The Team: With a high degree of freedom and autonomy, you will collaboratively shape the company's growth with your team.
- The Footprint: You will work with us on the three global trends of Future of Work, Sustainability, and Sharing Economy - together, we are changing the world for the better.
We are a game changer - innovative, contemporary and different. A company where it's fun to be a customer, a talent but also an employee. At our Munich location, we develop forward-looking solutions for the contact center industry. In Sofia we implement our products for our customers.
Traditional contact centres often work according to the same principle: Open-plan offices and fixed working hours, a situation which is also associated with inflexibility and low pay for employees. All of this also leads to lack of motivation on the part of the employees and high costs for customers.
Yoummday takes a completely different approach. Since we were founded in 2016, we committed ourselves to fair and reliable remuneration as well as tasks that motivate our independent talents. All of this frees our customers from inflexibility and high costs.
We have revolutionized the contact center industry. Join the revolution. Become a daymaker.
Karriere in der Schweiz? - diese Möglichkeiten eröffnet E-Commerce
Die Schweiz ist aufgrund des attraktiven Arbeitsmarktes und der hohen Löhne eines der beliebtesten Länder für Arbeitskräfte aus dem Ausland.
Your start to a unique career adventure at BlueLink in Prague
Imagine: Every morning you wake up knowing that your workday is not just a job, but a mission where you combine your love of travel with a dynamic role in the aviation industry. And all this in Prague – a city that enchants with its charm and history. Doesn't that sound like a dream?
8 Tipps gegen Heimweh für Auswanderer
Wenn du ins Ausland ziehst, ist es beinahe unvermeidlich, dass du die Heimat zumindest zeitweise vermissen wirst. Daher haben wir hier die 8 besten Tipps zusammengestellt, um dir dabei zu helfen, dich in deinem neuen Land wie zu Hause zu fühlen.
Finde deine Wohnung in Rumänien
Wohnungen
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