German-speaking Customer Success Representative - Legal

Company Description

We help sales and legal teams to close better deals faster through intelligent contracting decisions.

We have developed an AI-enabled SaaS product that combines sales enablement with legal automation to close better deals faster.

Our team is made-up by an experienced team of tech-enthusiasts as well as hacking geniuses, who have already successfully built several companies. Right now is an exciting time to join a team that is applying machine learning and cutting-edge microservices to further its development.

Job Description

• Assist in managing customer onboarding processes, ensuring a smooth transition and successful product adoption.
• Provide ongoing support to customers, addressing inquiries, troubleshooting issues, ensuring satisfaction, reverting back in an end-to-end bug process.
• Collect and analyze customer feedback to identify patterns and areas for product and service improvements.
• Support founders in developing and executing strategies to enhance customer satisfaction and retention.
• Conduct customer training sessions to help users maximize the value and effectiveness of our products.
• Maintain up-to-date customer records and documentation, tracking interactions and progress.
• Monitor customer health metrics, helping to identify at-risk accounts and proactively addressing concerns.
• Collaborate with the sales and product teams to ensure a seamless customer experience from onboarding to ongoing support.

Qualifications

• Candidates with up to 5 years of experience.
• Degree or Diploma in Legal is a must
• Proficiency in the German language is essential.
• Basic understanding of customer success principles and methodologies.
• Strong analytical and problem-solving skills.
• Eager to learn and grow within the customer success field, with a proactive attitude and attention to detail.
• Excellent communication skills, capable of working effectively with customers and cross-functional teams.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

This role provides an excellent opportunity to build foundational skills in customer success, working closely with experienced professionals to deliver exceptional customer experiences and drive client success.

Additional Information

• You join one of Germany's most promising startups, financed by Germany's most renowned investors.
• Work locally in Pune on an exciting SaaS product.
• You are an important part of a dynamic team of builders. Together we apply cutting-edge technologies and see their impact unfold.
• You will be able to apply and hone your abilities as part of working with excellent and motivated people.
• We offer flexible work environment because we are result-driven.
• Generous benefits such as health care and life insurance
• Find out more about us:
  https://en.top.legal/
  https://www.linkedin.com/company/contract-value-management/