German Speaking LLP Logistics Coordinator - Order Management

We are looking for

German Speaker LLP Logistics-Order Management Coordinator

Working hours: 09:00-17:30

Purpose of the job:

To ensure a fast order flow, exception handling and provide professional track & trace information towards Zeiss internal parties and their end-users alike to achieve the highest level of transparency and customer satisfaction.

Main tasks and key responsibilities:

• Professionally answer and follow-up customer queries: e-mails, orders and calls.

• Exception handling aligned with the latest Work Instructions.

• To solve ad-hoc stock and system related issues.

• Close monitoring of required systems for tracking, issue handling, modification and occasional reporting.

• Support warehouses, LSPs and all relevant stakeholders both internally and externally.

• Support day-to-day operation.

• Investigate and follow up incomplete, non-localizable or non-identifiable shipments and provide solution.

• Share process improvement ideas whenever there is a process gap.

• Cooperate with all partner departments on the requested daily/weekly/monthly/quarterly basis.

• Manage/create weekly/monthly customer base reports for the regional stakeholders on operations.

• Investigate and potentially solve issues escalated by the stakeholders and provide information/root cause analysis (and recommend action plan) on them to the Team Leader.

• Perform other job-related duties as assigned.

• Order creation and management of customer goods.

• Create orders and labels in DHL system.

• In case of insufficient stock, cooperate with customer's team and provide continuous information to the relevant stakeholders.

Requirements:

• Fluent English and German is a must
• Secondary Education
• Minimum 1/1,5 year experience in customer service and/or international logistics field
• Excellent working knowledge of Microsoft applications, especially excel (pivot table/vlookup)
• Teamwork
• Very strong customer focus
• Very good communication skills

Employee perks, benefits:

• Detailed training on customers and products
• Dynamic and diverse team
• Stable multinational company background
• Modern working environment, brand new office
• Internal development opportunities
• Employment contract from the beginning
• We are an equal opportunity employer
• Cafeteria system even during probation period
• Come by bicycle, you will have option for a refreshing shower before work.