As a Reservations Agent, you will be the first point of contact for customers from the Italian market. You'll handle reservations, provide travel support, and ensure every interaction feels seamless and personalized. If you're customer-focused and love helping people plan their next adventure - this role is for you!
Main duties and responsibilities:
- Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales
- Achieve performance targets (sales, call-handling and quality) as set out by the Market Manager and Team Leaders
- Communicate to Team Leaders all relevant customer feedback to facilitate on-going improvements in our service quality and customer experience
- Track all reservations on-request and provide the customer with an effective support
- Working as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns
- Assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales
- Dealing with customer complaints in a professional manner
- Ad-hoc tasks as assigned by the Team Leader
RequirementsWhat You Bring: - Fluent German speaker (C2 or native level)
- Good English communication skills
- Previous customer service or hospitality experience is a plus
- Strong communication and problem-solving abilities
- Passion for travel, people, and delivering great service
- Ability to work flexible shifts, including weekends or holidays if needed
Benefits - Competitive salary and performance bonuses : 1320+ monthly bonuses
- Full training and support - no prior experience required
- A vibrant, multicultural team environment
- Career growth opportunities within a global company
- Relocation assistance for candidates moving to Malta
- Employee discounts, wellness programs & more