German speaking Senior Claims Advisor for Airbnb

The House of Mercier is excited to announce an opening for a German Speaking Senior Claims Advisor for Airbnb. In this essential role, you will provide comprehensive support to our German-speaking clients as they navigate the claims process. Your expertise in claims management will enable you to ensure fair and timely resolutions while offering an unparalleled customer service experience. If you have a strong background in claims handling and a commitment to client advocacy, we invite you to join our dynamic team.

Responsibilities

• Act as the primary contact for German-speaking clients, addressing all claims-related inquiries.
• Investigate and evaluate claims thoroughly, collaborating with internal teams to resolve issues efficiently.
• Maintain clear and timely communication with clients throughout the claims process.
• Document all client interactions and claims details accurately in the management system.
• Analyze claims trends and propose enhancements to improve processing efficiency.
• Provide training and guidance to junior colleagues on effective claims management practices.
• Work closely with various departments to optimize the overall client experience.

Requirements

• Fluency in German is required, alongside strong proficiency in English.
• A minimum of 3 years' experience in a claims advisory or customer service role.
• Exceptional analytical and problem-solving skills with a strong attention to detail.
• Outstanding communication and interpersonal skills, emphasizing customer satisfaction.
• Ability to manage sensitive situations professionally and with empathy.
• Experience with claims processing systems and CRM software is highly desired.
• Ability to function effectively in a fast-paced, collaborative team environment.

Benefits

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...