German-speaking Technical Support (Part-Time) for eMobility Company

About the role
Are you ready to join a fast-growing company at the forefront of the eMobility revolution? Our client is looking for a German-speaking Technical Support Specialist to join their support team on a part-time basis (approx. 50%). You'll play a key role in assisting customers and partners in Germany with technical issues related to EV charging solutions. Based at the head office in Solna, you'll be part of a close-knit, international team committed to excellent service and sustainable innovation.

Your future responsibilities
You'll be the first point of contact for end-users, partners, and installers in Germany, providing top-class service and technical troubleshooting. You'll support a wide range of customer needs via phone, email, and Zendesk.

• Handle incoming support requests through phone, email, and ticketing system (Zendesk)
• Provide technical assistance to field installers and help onboard new partners
• Troubleshoot issues with EV chargers and associated systems
• Contribute to improving internal processes and support documentation

We are looking for someone who
To succeed in this role, you should have a solid service mindset, strong communication skills, and a genuine interest in technology.

Requirements:

• Fluent in German (spoken and written)
• Proficient in Swedish or English
• Previous experience in technical support or customer service
• Education or relevant knowledge in electrical engineering or network technology or similar

You're a team player who is proactive, structured, and solution-oriented. You enjoy helping others and are eager to learn more about new technologies in the sustainability sector.

Other information

• Start: As soon as possible
• Location: Solna
• Scope: Part-time (approx. 50%)

About the client
The client is a Swedish tech company developing intelligent, sustainably produced charging solutions for electric vehicles. Founded in 2012, they have grown to become a trusted player in the EV market across Europe. With a strong focus on user experience and environmental responsibility, they're shaping the future of mobility.

About Wrknest
At Wrknest, we don't do things like everyone else. We believe in continuously seeking new opportunities and thinking differently. We started with a mission to challenge traditional recruitment methods. In today's fast-paced digital world, knowledge must constantly evolve to remain relevant. That's why we don't just look at a candidate's CV. Instead, we focus on their overall potential and offer tailored upskilling opportunities. This allows us to quickly match today's real knowledge needs. Learn more at www.wrknest.se .

Avdelning Office & Administration Role Customer Support Manager Locations Stockholm