German Speaking Travel Agent (Remote in Greece)

About the job German Speaking Travel Agent (Remote in Greece)

*** This role is remote within Greece only***

Are you ready to transition your passion for customer care into the dynamic world of global tourism? This is your chance to trade the routine of home for a thriving professional journey in Greece's historic capital. We are actively recruiting enthusiastic, service-driven German-Speaking Guest Relations Consultants to join our energetic, diverse workforce in Athens.

In this position, you will represent an industry-leading international online travel platform. Operating from our central Athens facility, you will serve as a vital link between global vacationers and lodging hosts, troubleshooting inquiries and ensuring that every travel arrangement goes off without a hitch.

Important Work Setting Note: This position is entirely office-based in Athens. It offers an incredible environment to connect face-to-face with an international team, build lasting friendships, and experience the local culture firsthand.

Core Daily Operations

As a key member of our German-speaking support squad, you will manage incoming communications through phone lines, email queues, and live web chat. Your daily tasks will include:

• Itinerary Support: Guiding travelers through the booking lifecycle, including new reservations, modifications, cancellations, and tailored requests.
• Financial & Policy Inquiries: Handling questions regarding billing, managing refund workflows, and clarifying booking terms with a composed, empathetic approach.
• B2B Vendor Relations: Supporting property hosts with backend software troubleshooting, rate adjustments, and live inventory updates.
• Digital Navigation Assistance: Helping users comfortably navigate our web tools, user accounts, and smartphone applications.
• Record Upkeep: Inputting precise details of user interactions and resolutions into our centralized CRM database.

Candidate Profile

• Linguistic Skills: Native or near-native command of written and spoken German, alongside a solid English background (B2 or higher) for internal tools and cross-department collaboration.
• Right to Work: Possession of an EU passport or a valid, unrestricted work permit for Greece.
• Technical Comfort: Agility in multitasking across multiple open browser tabs, learning new databases, and utilizing modern communication software.
• People Skills: Natural empathy, strong active listening capabilities, and a collaborative team spirit.
• Prior Background: Experience within hospitality, call centers, front-desk roles, or tourism is a plus but not a prerequisite. We supply a comprehensive, fully salaried training program to get you up to speed.

Compensation & Financial Benefits

We feature a robust, legally structured salary model that offers excellent stability and recognizes individual performance:

• Base Pay: €1,380 Gross per month.
• 14 Monthly Payments Per Year: Fully compliant with Greek employment law, your annual compensation is split into 14 salaries rather than 12, adding extra payouts for the Christmas, Easter, and Summer holiday seasons.
• Performance Bonuses: Monthly KPI incentives tied directly to your service accuracy and quality metrics.
• Daily Expenses: A monthly food allowance issued via meal vouchers.

Complete Relocation Support (For Candidates Moving to Greece)

Making the move to Athens? We take the stress out of your relocation with an all-inclusive transition plan:

• Flight Coverage: Complete reimbursement for your flight ticket to Athens.
• Temporary Housing: 4 weeks of company-sponsored Airbnb lodging upon arrival, giving you a comfortable place to stay while securing your permanent apartment.
• Local Bureaucracy Assistance: Hands-on guidance to help you secure your local tax registry (AFM), social security profile, and Greek bank account.

Employment Perks & Advancement

• Vibrant Workspace: Work out of a high-tech corporate campus in Athens, featuring state-of-the-art infrastructure, collaborative areas, and regular community events.
• Paid Onboarding: A thorough, structured training phase where you are fully compensated from day one.
• Wellness & Security: Private healthcare and life insurance policies that work alongside the national medical system.
• Career Trajectory: Clear pathways to advance into corporate roles such as Quality Analyst, Team Supervisor, Operations Manager, or Technical Trainer.
• Lifestyle Discounts: Special employee rates on global travel platforms, local leisure activities, and wellness programs.
• Multicultural Community: A welcoming workplace culture consisting of travel enthusiasts from every corner of Europe.

How to Apply

If you are eager to combine a career in international hospitality with the lifestyle of Athens, we want to see your application.

Send your CV today in English or German to start the interview process!