German Speaking Travel Agent (Remote in Greece)

About the job German Speaking Travel Agent (Remote in Greece)

*** This role is remote in Greece only***

Are you eager to channel your passion for travel into a rewarding corporate career? Imagine trading the cold northern winters for the sunny skies, rich history, and vibrant lifestyle of Athens. We are currently scouting for enthusiastic, people-oriented German-Speaking Customer Support Professionals to join our multicultural hub in the heart of Greece.

In this position, you will serve as the voice and face of a premier global online travel brand. Operating from our modern Athens office, your primary focus will be delivering top-tier assistance to holidaymakers and lodging partners alike, ensuring every journey booked through our platform is a seamless success.

Note on Location: This role is strictly on-site at our Athens headquarters. It is an incredible opportunity to work side-by-side with international colleagues, build a local network, and fully embrace the Mediterranean way of life.

Daily Responsibilities

As an integral part of our German-speaking support division, you will manage incoming inquiries via phone, email, and live chat. Your core duties will involve:

• Reservation Management: Assisting travelers with booking setups, itinerary adjustments, cancellations, and tailored travel requests.
• Issue Resolution: Troubleshooting discrepancies involving payments, processing refunds, and resolving policy misunderstandings with patience and tact.
• B2B Property Support: Serving as a reliable point of contact for hotel and accommodation partners needing assistance with backend systems, availability updates, or rate configurations.
• Platform Guidance: Directing users effortlessly through digital interfaces, desktop portals, and mobile applications.
• Documentation: Keeping meticulous records of customer interactions, feedback, and resolved cases within the company database.

Who We Are Looking For

• Linguistic Proficiency: High-level fluency (written and oral) in German, alongside a strong command of English (B2 minimum) for internal training and corporate communication.
• Work Eligibility: Valid EU citizenship or an existing, unrestricted legal right to live and work in Greece.
• Technical Aptitude: Comfort using modern office software, navigating multiple databases simultaneously, and learning new digital tools quickly.
• Interpersonal Excellence: A naturally helpful disposition, high emotional intelligence, and a strong collaborative spirit.
• Background: Previous experience in call centers, hospitality, guest relations, or travel agencies is welcomed but not mandatory. We provide a complete, fully salaried training program to set you up for success.

Financial Package & Compensation

We provide an excellent, legally structured remuneration package designed to ensure financial security and incentivize high performance:

• Base Remuneration: €1,380 Gross per month.
• 14-Salary Annual Guarantee: In line with Greek employment regulations, you will receive two additional full salaries per year (distributed around the Christmas, Easter, and summer holiday periods).
• Performance Incentives: Monthly KPI bonuses tied directly to service quality and operational achievements.
• Meal Allowance: Monthly food vouchers to supplement your daily living expenses.

Premium Relocation Assistance (For International Applicants)

If you are packing your bags to move to Athens for this role, we take care of the heavy lifting to ensure a smooth transition:

• Travel Coverage: Full financial reimbursement for your flight to Athens.
• Initial Housing: 4 weeks of complimentary Airbnb accommodation to give you a comfortable base while you search for a permanent home.
• Bureaucratic Support: Step-by-step guidance through local administrative tasks (such as securing a Greek tax ID/AFM, social security registration, and setting up local bank accounts).

Benefits, Culture & Professional Development

• Cutting-Edge Workplace: Work from a modern, high-tech office environment equipped with relaxation zones, social spaces, and regular team-building events.
• Comprehensive Onboarding: Fully paid, expert-led training from day one, coupled with ongoing mentorship.
• Health & Wellness: Private medical and life insurance coverage, supplementing standard state healthcare benefits.
• Internal Advancement: Well-defined promotion paths into roles such as Team Leader, Quality Assurance Specialist, Corporate Trainer, or Operations Manager.
• Exclusive Perks: Corporate discounts on travel bookings, leisure activities, and local partnerships.
• Diverse Environment: A chance to immerse yourself in a truly international workforce of travel enthusiasts.

How to Apply

If you are ready to kickstart your career in tourism while living in one of Europe's most historic capitals, we want to hear from you.

Submit your CV today in either English or German to begin your application process!