German Speaking Travel Agent (Remote in Greece)

About the job German Speaking Travel Agent (Remote in Greece)

*** This role is remote within Greece only***

Are you eager to launch a career in the global tourism sector? This is your opportunity to exchange your current routine for an exciting professional adventure in Athens, where rich history meets a sunny, Mediterranean lifestyle. We are currently scouting for proactive, customer-focused German-Speaking Travel Support Representatives to join our lively, multinational hub in Greece.

In this role, you will represent a premier global brand in online travel and hospitality. Working directly from our state-of-the-art office facility, you will serve as a dedicated coordinator, assisting vacationers and accommodation partners with their platform inquiries, bookings, and logistical needs.

Please Note: This role is entirely on-site in Athens. This setup provides an incredible environment to collaborate face-to-face with an international team, build an active local network, and fully immerse yourself in Greek culture.

Daily Responsibilities

As a key member of our German-language support team, you will handle incoming inquiries via phone, email, and live messaging. Your daily tasks will include:

• Booking Coordination: Guiding German-speaking users through the reservation lifecycle, including new bookings, modifications, cancellations, and custom requests.
• Billing & Policy Support: Managing inquiries regarding payments, processing refunds, and explaining platform terms with a clear, empathetic approach.
• Partner Relations: Assisting accommodation hosts with backend software troubleshooting, rate updates, and property availability adjustments.
• User Interface Guidance: Helping customers navigate digital tools, website features, and mobile applications seamlessly.
• Data Administration: Log-keeping and updating customer interaction histories accurately within our CRM system.

What We Look For

• Language Skills: High-level fluency in written and spoken German, combined with a solid command of English (B2 minimum) to navigate corporate systems and internal communications.
• Work Authorization: A valid EU passport or an active, unrestricted legal right to work in Greece.
• Technical Literacy: Comfort multitasking across multiple browser windows, learning new software platforms, and utilizing standard office applications.
• Interpersonal Strengths: A genuinely helpful attitude, excellent active listening skills, and a strong collaborative mindset.
• Experience: A background in hospitality, call centers, front desk operations, or tourism is welcomed but not mandatory. We provide a comprehensive, fully paid training program from day one!

Financial Compensation & Structure

We offer a highly competitive, legally structured compensation package designed to ensure financial stability and reward strong performance:

• Base Salary: €1,380 Gross per month.
• 14-Month Salary Payout: In accordance with Greek labor regulations, you will receive 14 monthly salaries per year (including mandatory bonus payouts for the Christmas, Easter, and Summer holiday seasons).
• Performance Incentives: Monthly KPI bonuses tied directly to service quality and performance metrics.
• Meal Allowance: Monthly food vouchers to assist with daily living expenses.

Relocation Package (For International Applicants)

Relocating to Athens to start your new chapter? We ensure a stress-free transition with our comprehensive relocation support:

• Travel Arrangements: Full reimbursement for your flight ticket to Athens.
• Temporary Housing: 4 weeks of company-funded Airbnb accommodation upon your arrival, giving you a comfortable home base while looking for a permanent apartment.
• Administrative Support: On-the-ground assistance with local paperwork, including securing your Greek tax number (AFM), social security registration, and opening a local bank account.

Benefits & Corporate Culture

• Modern Workspace: Work from a high-tech corporate campus in Athens featuring excellent amenities, social lounges, and regular team events.
• Paid Onboarding: A structured, expert-led training program where you are fully salaried from your very first day.
• Comprehensive Coverage: Private medical and life insurance plans that complement the national healthcare system.
• Career Advancement: Clear, internal pathways to transition into corporate roles such as Team Leader, Quality Assurance Specialist, Corporate Trainer, or Operations Manager.
• Exclusive Discounts: Staff perks and special rates on travel platforms, wellness programs, and local lifestyle brands.
• Inclusive Environment: A welcoming, diverse community composed of travel enthusiasts from across Europe.

Ready to Join the Team?

If you want to combine a rewarding career in tourism with the vibrant lifestyle of Athens, we would love to connect with you.

Apply today by submitting your CV in either English or German!