job
Griechenland, AthensGriechenland, Athens

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Erstellungsdatum 28.01.2024

German Technical Support Advisor

Are you a German speaker? Embark on a new adventure where you'll be able to work in Athens, Greece as a CS advisor for a multinational BPO company!

Don't miss the opportunity and enjoy also a 3-week trip to Switzerland (tickets and accommodation provided) for the training.

Responsibilities
  • Managing of incoming calls, chat and emails
  • Identify and access customers' needs to achieve satisfaction
  • Build relations of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the methods/tools
  • Keep records of customer interaction, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies

Requirements
  • Native or near to native German language (C2)
  • Very good command of English language (B2 - C1)
  • Computer skills
  • Good MS Office skills
  • Strong phone contact handling skills and active listening
  • Excellent communication and presentation skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively

Benefits
  • Competitive Remuneration package
  • Extra bonus depending on the performance appraisal
  • Private life & health insurance
  • Ticket restaurant
  • Relocation Cost (for candidates outside Greece)

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